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Mary C. | Elance
 
176985602337900
Last Sign-in: Aug 6, 2013

Mary C.

Technical Support
   United States
  |   Orange Park, FL
  |  11:25 pm Local Time

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Overview

Minimum Hourly Rate $12

Multitalented and client-focused Technical Support Specialist with a proven history of providing stellar levels of technical customer service. Skilled in driving IT systems development through expert installation and maintenance of network hardware, software, and peripheral equipment. Reliable and supportive team player with demonstrated talent for quickly mastering new technologies and processes. Bilingual (Spanish/English) with excellent communication and collaborative talents; adept at interfacing directly with clients and technicians to...

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Skills (10)

Tested
Firewall Concepts Test
My Score
avg
Passed
Mac OS X 10.5 Test
My Score
avg
Passed

Employment

Cruz Technologies, LLC
Technical Application Specialist I
2011 - 2012
Provide resolution to users related to tax software issues, primarily via telephone. Primary job is to troubleshoot software for external customers. Responsible for ensuring first call resolution,...
Ettain Group
Application Support Technician
2008 - 2009
Provide problem determination and resolution to end users in the organization related to technical electronic enrollment issues, primarily via telephone and email support. Primary job is to...
TAC Secured
Traveling Desktop Support
2008 - 2008
Provide assistance in migrating desktop settings and information from old computers to new computers. Ensure that the software that corresponds to the user is installed correctly. Replaces hardware...
Robert Half Technologies
Desktop Support Technician
2008 - 2008
Supplied quality assurance with respects to software testing prior to loading to business computers. Networked office computers and VOIP for company. Provided custom setup of computer/laptop based...
Fidelity National Information Services
Application Support Coordinator II
2008 - 2008
Directly responsible for handling calls, emails, and faxes from internal/external customers for three diverse products in a technical call center. Support given in software/hardware as well as...
Comcast
CAE IP Account Executive
2007 - 2007
Provided advanced troubleshooting for a broad range of PC, browser, e-mail, Webpage, and connectivity issues, including software and hardware installation and configuration, TCP/IP and FTP...
Intecon
Helpdesk/Desktop Support Specialist
2007 - 2007
Ensure U.S. Embassy Annex desktop computers, telephone systems, and peripheral devices are correctly installed and maintained at optimal performance levels. Log, track and close tickets and calls...
National Parts
Network Administrator
2007 - 2007
Maintained and managed the hardware and software requirements for 5 business-critical servers as the firmís only IT specialist. Delivered comprehensive help desk services and rapid technical...
Florida Community College at Jacksonville
Student Assistant - IT Support Department
2006 - 2006
Diagnosed and resolved computer workstation, printer, and network connectivity issues for the Information Support Department in this part-time position. Conducted imaging and drive formats using...
Interactive Communications International, Inc.
Customer Service Representative
2006 - 2006
Served as front line of technical assistance while handling high call volumes from private customers and business representatives. Verified consumer and merchant information via Web-based Fast Card...
SKE International
Message Center Operator/Technician
2004 - 2005
Operated and serviced advanced telecommunications systems and equipment. Received, encrypted, and transmitted Secret/Top Secret messages and data, and maintained detailed logs of all communications...

Education

Saint Leo University
Bachelor of Science in Computer Information System
2009 - 2011
American InterContinental University
Associates of Arts in Business Administration CIS
2005 - 2006
Overview  |  Job History  |  Resume/C.V.

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Mary C. | Elance

Mary C.