? Administrative: Adeptly handle administrative matters including organizing an upstart service department for efficiency, responses to RFP’s, tier 1 support calls, inventory control, service agreements, purchase orders, sales orders, invoicing, account reconciliation, profit loss statements, income tax prep, payroll and.
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? Communications: Interact effectively with fellow staff and offer the highest level customer service for our clients.
? Technical: Demonstrate a keen understanding of the technical aspects of my position and provide...
Service Coordinator Lead,
Provide Sales and Service Support to the Print solutions team. Promptly and courteously assist clients with technical/supply print issues. Provide Dispatch to technicians; ensure the completion of consumable and new product orders from multiple distributers.
? Sales Support: Includes remote client support, purchasing, revenue reporting for the CPC/SMP contract clients, Inside and Outside quotes, Big Deal Pricing, HP SMP Contract submission
? Service Support: Break Fix Phone Support, Remote client troubleshooting, Technician coordination including contracting technicians, warranty claim submissions, Service Part orders, Handles all service requests from internal or external requests. XSM Monitoring of client printer status’
? Inventory Control: Maintain inventory levels for consumable items both in-house and at clients sites. Ordering service and consumable items at the best cost to the company. Warranty part returns. Purchase order receiving. Shipping and receiving
Developed and Maintained the Service Department in a startup company, Coordinated HP and Xerox training for technicians, troubleshooting with clients and dispatching technicians as needed. Created warehouse organization and well as procedures to be followed for product ordering, warranty claims, and service requests. Responsible for approving and paying commission reports for sales, as well as expense reports companywide; while maintaining the accounts...
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