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Aries Mateo | Elance
 
176985602337900
Last Sign-in: Jun 12, 2014

Aries Mateo

Experienced Customer Service Representative/Travel
   Malaysia
  |   Cyberjaya, Selangor

Overview

Minimum Hourly Rate $4

Over 8 years of experience in customer service industry both face to face and over the phone. Providing excellent service to customers and having the right attitude and respect towards others.

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Skills (5)

Tested
Apollo GDS

Service Description

After finishing a degree in Hotel and Restaurant Management with an international training in a 4-star hotel in Singapore, I was able to get my first job in Dubai under hospitality industry. That's when I was able to practice my skills in customer service face to face. The weather in Dubai was so extreme, I decided to go back to my country, the Philippines and there I started working as a Process Associate doing airline reservations for United Airlines over the phone. I did that for 3.3 years. I enjoyed it so much I never wanted to leave. I dealt with very frustrated people over the phone, pacified them and gave them appropriate solutions. On the other hand, I have spoken to very nice people all around the world which made me understand different cultures and that pushed me to travel as well. I also had a part-time job as an online English teacher to Korean students.

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Employment

JP Morgan Chase & Co
Fraud Analyst
2013 - 2013
InterGlobe Technologies- United Airlines
Process Associate- Reservations Agent
2009 - 2012
QM Consultant FZE- Dubai, UAE
Operations Associate
2008 - 2009
Help companies achieve ISO Certifications, Administrative and field works
Just Orient- Sharaf Hospitality, Dubai UAE
Service Crew
2007 - 2008
Furama City Centre- Singapore
Trainee- Service Crew
2006 - 2006

Education

La Consolacion College
Bachelor of Science in Hotel and Restaurant Mgt
2002 - 2006
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
travel agent
experienced CSR
reservations agent
English teacher
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Identity
Username
ariesmateo
Type
Individual
Member Since
June 2014
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Aries Mateo | Elance

Aries Mateo