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arlene c. | Elance
 
176985602337900
Last Sign-in: May 12, 2013

arlene c.

CUSTOMER SERVICE EXPERT
   Philippines
  |   cagayan de oro city, misamis oriental

Overview

I have been working in the call center industry ( B2B and B2C ) since 2004. I started as a Sales Representative for Vartec U.S. Telco, I work my way up to become a Quality Assurance Officer for AT&T and Team Leader / Supervisor for Expedia.com customer service account. I work hard not only to meet or exceed expectation to become an ASSET to the company

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Skills (10)

Tested
Call Center Skills Test
My Score
avg

Employment

101 Softdrink Distributor
manager
2010 - 2013
Main responsibilities: - accounting - incoming and outgoing of stocks - auditing - managed 8 sales agent - payroll
Teleperformance
Team Leader / Supervisor
2007 - 2010
I started out as an agent for AT&T Technical Support account. After 6 months I was promoted as Team Leader for 15 agents. After 2 years Teleperformance opened a new customer service account for...
Arriba Telecontact
Team Leader / Supervisor
2005 - 2006
Team Leader for Sales ( OZ digital ) main responsibilities: - handled 15-18 agents - up training for new products - side by side monitoring - daily report on SALES, AHT, QA, HOLD - coaching -pre...
Etelecare Global Solutions
Quality Assurance Specialist
2004 - 2005
I was a Quality Assurance Specialist for AT&T. My main responsibilities: -monitor 5-6 calls per day -coaching agents based on their q.a. evaluations ( recording ) -side by side with agents and...
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
arlenechiu
Type
Individual
Member Since
March 2013
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arlene c. | Elance

arlene c.