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Armando T. | Elance
 
176985602337900
Last Sign-in: Jun 11, 2015

Armando T.

   Mexico

Overview

IT professional with 15+ years of experience in IT Infrastructure and Operations. With proven knowledge of Lean Six Sigma and Project Management Methodologies, Contact Center IT desgin and operations processes, IT Support, Unified Communications, IT architecture, Financial planning and leadership in global teams.

Work experience that includes journalism and media, consulting and insurance companies.

Specialties: IT Operations, Project Management, Lean Six Sigma & Contact Center Operations

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Skills (10)

Tested
Telecommunications
Six Sigma
Project Management
Process Improvement
Networking
IT Operations
IT Management
Lean Sigma
PMP
Project Execution

Employment

New York Life Insurance Company
IT Operations Head (Subdirector de Operaciones TI)
2012 - Present
Leading the IT Operations team responsible for developing projects and provide IT support in the areas of Telecommunications, IT Services, Desktop, Help Desk, Operating Systems / Databases,...
New York Life Insurance Company
IT Manager
2007 - 2012
Lead the Telecommunications team in charge of developing projects and IT support. Responsible for the Telecommunications operations nationwide and projects associated with IT telecomunications...
Deloitte
Telecommunications Chief
2004 - 2007
Responsible for the Data, Voice and Videoconference operation networks nationwide. Responsible for the development of projects for IP Telephony, LAN/WAN, Monitoring systems, Videoconferencing,...
Grupo Reforma
Telecommunications Chief
2000 - 2004
•Lead a team that provide 7x24 support for critical newspaper operations. •Manage the LAN and WAN. •Manage network and backoffice servers (Switches, Routers, Access Servers, VPN, Proxy, Access...

Education

Instituto Tecnológico y de Estudios Superiores de
Postgraduate diploma
-
Instituto Tecnológico y de Estudios Superiores de
Bs
-
IPADE Business School
Senior Management Program
-
Colegio Imagen Pública
Master’s Degree
-
LOMA Institute
Certificate of Completion
-
Global Knowledge
CCNP
-
Instituto Tecnológico Autónomo de México / ITAM
Postgraduate Diploma
-
Instituto Tecnológico Autónomo de México / ITAM
Postgraduate Diploma
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
armatrevi
Type
Individual
Member Since
June 2015
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Armando T. | Elance

Armando T.