Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Angela S. | Elance
 
176985602337900
Last Sign-in: Jul 6, 2015

Angela S.

Administrator
   United States
  |   Black River, NY
  |  5:37 am Local Time

Overview

I am a highly motivated individual with a keen eye for detail. I am looking for an opportunity to prove my worth and advance my career as far as possible. I consider myself to be an effective team player with excellent leadership skills and an analytical approach to the solving of problems. My objective is to obtain a position allowing me to utilize my work history, skills and education in my area or as a remote user/telecommuter.

201 Salesforce.com Certified Administrator
301 Salesforce.com Certified Advanced Administrator
401...

Read More »

Skills (10)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg
Passed
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
General Office Skills
Helpdesk
Knowledge of Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

Service Description

Provide technical, functional, and administration support from C-Level Executives to end users who use salesforce.com. Have to identify bugs and expected functionality within the system to ensure the CRM is performing tasks as expected.
Cases mainly include troubleshooting and administrative work in the following areas:
-Data Management (Data Imports, exports, updates, deletions, restorations)
-Uploading and managing Content and Libraries
-Working with Salesforce Knowledge
-Email deliverability to and from Salesforce
-Errors and use of the Apex Data Loader
-Application and System performance
-Workflow and Approval processes
-Custom fields, objects, and applications
-Licensing and feature license related issues
-Reporting and Dashboards

Read More »

Employment

Stream Global Services
Premier Tier 2 Support Professional
2006 - Present
Premier Tier 2 Support Professional/Stream Global Services Public Company; 10,001+ employees; SGS; Outsourcing/Offshoring industry

Education

Jefferson Community College
Accounting
- 1996
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
aschloeder
Type
Individual
Member Since
September 2012
Elance URL
Verifications
0
Groups
Angela S. | Elance

Angela S.