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Astrid Graudins | Elance
 
176985602337900
Last Sign-in: Feb 28, 2013

Astrid Graudins

Customer service, Data Entry, Helpdesk, IT support
   United States
  |   Farmington, MN
  |  7:23 pm Local Time

Overview

Minimum Hourly Rate $5

Anxious to work!. Excellent typing and grammatical skiils. Worked in IT technical support before layoff. Have helpdesk (Mainframe & PC software and hardware), and general customer service telephone support experience. Have good listening skills and an ability to connect with people and maintain a sense of humor under pressure. Experience installing, upgrading Windows operating systems; diagnosing and solving system and network problems. Have home office. Have been certified by the National Telecommuting Institute.

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Skills (7)

Tested
Data enty
Customer Service
Customer Service Test
My Score
avg
Helpdesk
Help Desk Certification
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Computer Skills
Computer Skills Test
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg

Service Description

Profile
Intelligent, articulate, friendly individual with a great phone personality well suited for a telecommuting position in either Customer Service or Technical Support to provide pleasant, clear help to the caller, and fast, accurate entry of customer data and supporting documentation for the company. Good verbal and written communication skills. Able to quickly master new software and hardware skills. Capable of multi-tasking and working independently. Able to maintain a sense of humor under pressure.

Professional Experience
CUSTOMER SERVICE & DATA ENTRY
NATIONAL TELECOMMUTING INSTITURE, INC. BOSTON, MA CHRISTMAS 2010
Telephone Customer Service Representative for Virgin Mobil
Full time seasonal position during the Christmas 2010 holiday season.
One call resolution in most cases, for activation and setup of new cell phones. Referred to permanent staff as needed, for issues not within the scope of seasonal employees, or as directed by employee guidelines.
Assisted customers in resolving activation/setup problems which required rapid use of the Virgin Mobil website for specific phone model information, as well as accurate entry of customer information. Required good listening skills and an ability to connect with people.

H&R BLOCK, EAGAN, MN 12/2005 - 04/2006
Tax Preparer and Wal-Mart Branch Office Manager
Handled walk-in...

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Employment

National Telecommuting Institute, Inc.
Customer Service
2010 - 2011
CUSTOMER SERVICE & DATA ENTRY NATIONAL TELECOMMUTING INSTITURE, INC. BOSTON, MA CHRISTMAS 2010 Telephone Customer Service Representative for Virgin Mobil...
HR Block
Tax Professional, Walmart Branch Manager
2005 - 2006
H&R BLOCK, EAGAN, MN 12/2005 - 04/2006 Tax Preparer and Wal-Mart Branch Office Manager Handled walk-in...
Blue Cross Blue Shield of Minnesota
Sr. Technical Specialist
1988 - 2004
CUSTOMER SERVICE & COMMUNICATION SKILLS BLUE CROSS BLUE SHIELD OF MINNESOTA, Eagan, MN 08/1988 01/2004 Sr. Technical Specialist ABBOTT...

Education

National Telecommuting Institute
Customer Support Training Certification
2010 - 2010
Northern Illinois University
Bachelor of Science, Computer Science
- 1981

Keywords

Customer Service
Data Entry
proofreading
Helpdesk
Word/XCEL/Outlook 2010
Windows 7/XP/NT
troubleshooting
listening
Admin
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Clients
Total
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Identity
Username
asteroidswork
Type
Individual
Member Since
December 2012
Elance URL
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0
Astrid Graudins | Elance

Astrid Graudins