I am looking for an internet ticketing system to enter and keep track of cell phone and computer repairs.
1. Enter Customer Details including repair issues
2. Auto email feature to update customer with status of repair
3. Open Order Report
5. POS feature connected with Square.
We're looking for a Web De...
“I would not recommend this company based on my experience. I had them create a ticket system for a cell phone repair store.
At first they seem to be very good, but at the end, they came back asking for more money. The issue came after final testing, where we found the site not to work as explained to them. They wanted more money, for bug fix, and incomplete work, which they kept claiming as additional work.
One Example of a bug, is they created a homepage, and a admin section. In the admin you have a select to create new pages for the homepage, but when you created new pages, nothing would update on the frontend homepage. They response was the homepage can not be changed by admin, and if I needed this I would need to pay extra.
We also told them this would be used on a iPad, which they designed a very small and un-usable interface on any small screen design, when we advised them that its not possible to use this on a iPad, they reply was we never stated this and it was tested. We never were able to fully test the site until the end after the milestone.
If you choose they use this company, set the milestone so they do not get any money until after the entire project is completed and tested. They will try to pressure you with emails, to release the milestone but do not fall for it.
To correct these issues they wanted about 25% more of the total project cost.
I would also do everything over email so you have written proof. They started by email, but then moved to Skype calls.