1.Responsible for directing, evaluating, coaching and feedback to call center personnel.
2.Provided guidance and feedback on timely manner to achieve their performance goal.
3.Managed calibration and training sessions.
4.Solved cross functional customer issues related to issue like collections and fraud.
5.Responsible for handling complex customer problems.
6.Communicated ideas and recommendations.
7.Developed incentives that may help to meet goals.
8.Responsible for other duties as assigned.
9.Develop sales techniques of...