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Autumn Walker | Elance
 
176985602337900
Last Sign-in: Aug 1, 2015
Sorry, I am not available for new work at this time.

Autumn Walker

Saving You Time, Handling your Admin Needs
   United States
  |   Carlisle, PA
  |  12:58 pm Local Time

Verified Freelancer

Autumn Walker's identity has been verified.  Learn More

Overview

I have been proven effective as a virtual assistant and in customer service with good communication and office skills, professionalism and confidence, and I am able to provide services with a strong focus on organization and time management.

I have very extensive experience with Zendesk, Ultra-cart, Ebay, PayPal, and Amazon. I have processed refunds, handled customer orders, changed shipping information.

Read More »
Jun 16, 2015|Customer Service|Private|Working
Oct 19, 2014|Customer Service|Private|Completed
Oct 19, 2014|Customer Service|Private|Completed
|
5.0
Mar 24, 2014|Customer Service|Private|Completed

View All »

Portfolio

Skills (10)

Tested
Zendesk
Customer Service
Customer Service Test
My Score
avg
Passed
English
U.S. English Basic Skills Test
My Score
avg
Passed
Helpdesk
Help Desk Certification
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Time Management
Phone Support
Telephone Etiquette Certification
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
Accounts Payable Management
Call Center Skills
Call Center Skills Test
My Score
avg
Passed

Service Description

I am highly skilled in office administration and transcription to be able to meet your needs in a timely and satisfactory manner.

I have excellent telephone and email etiquette.

I have advanced PC knowledge and skills, Internet, E-mail, Word Perfect, Microsoft Word, Excel, Outlook, Windows, Mac, Google, Quickbooks, Quicken, and Transcription.

I am equally effective working in self-managed projects as well as a team member. We are very detail oriented and have excellent organizational skills and time management skills.

I am honest, straight forward, respected and trusted by others.

Some of the services provided are as follows:

* Personal tasks
* Experience with Zendesk, Ultracart for Orders, Amazon, Ebay, Paypal, etc.
* Processing refunds through Ultracart, Amazon, and PayPal.
* Administrative tasks
* Secretarial duties (client contact, appointments, calendaring, etc.)
* Travel arrangements
* Billing (invoicing/collecting)
* Customer Service
* Pay your bills
* Vacation planning/Event Planning
* Transcription
* Office Support/Management
* Proofreading
* Phone Support



Read More »

Employment

Self Employed
Customer Support/Refund Billing Specialist
2011 - 2013
Customer support handling phone calls and escalated customer service issues. Handled refunds through Ultracart, Amazon, and Ebay. Handled reshipments through Atlast Fulfillment Center. Handled...
Amedty Dictation and Secreterial Services
Medical Transcriptionist
2003 - 2006
Handled transcription for Speech Therapy, Physical Therapy, Occupational Therapy, Gastroenterology, and Endocrinology.

Education

Anne Arundel Community College
Course in Medical Terminology
- 2003

Keywords

Zendesk
PayPal
Ebay
Amazon
Customer Service
Administrative Assistant
Email handling
Receptionist
Executive Assistant
My Snapshot
4
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
3
1
36
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
autumn0921
Type
Individual
Member Since
September 2010
Elance URL
Verifications
Autumn Walker | Elance

Autumn Walker