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Autumn Walker | Elance
 
176985602337900
Last Sign-in: Apr 17, 2014

Autumn Walker

Saving You Time, Handling your Admin Needs
   United States
  |   Arnold, MD
  |  2:58 am Local Time

Verified Freelancer

Autumn Walker's identity has been verified.  Learn More

Overview

I have been proven effective as a virtual assistant and in customer service with good communication and office skills, professionalism and confidence, and I am able to provide services with a strong focus on organization and time management.

I have very extensive experience with Zendesk, Ultra-cart, Ebay, PayPal, and Amazon. I have processed refunds, handled customer orders, changed shipping information.

Read More »
Mar 24, 2014|Customer Service|Private|Completed
Aug 13, 2013|Customer Service|Private|Completed
Apr 18, 2013|Customer Service|Private|Completed
|
4.8
Mar 25, 2013|Customer Service|Private|Completed

View All »

Portfolio

Skills (10)

Tested
Zendesk
Customer Service
Customer Service Test
My Score
avg
Passed
English
U.S. English Basic Skills Test
My Score
avg
Passed
Helpdesk
Help Desk Certification
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Time Management
Telephone Handling
Telephone Etiquette Certification
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
Accounts Payable
Call Center Skills
Call Center Skills Test
My Score
avg
Passed

Service Description

I am highly skilled in office administration and transcription to be able to meet your needs in a timely and satisfactory manner.

I have excellent telephone and email etiquette.

I have advanced PC knowledge and skills, Internet, E-mail, Word Perfect, Microsoft Word, Excel, Outlook, Windows, Mac, Google, Quickbooks, Quicken, and Transcription.

I am equally effective working in self-managed projects as well as a team member. We are very detail oriented and have excellent organizational skills and time management skills.

I am honest, straight forward, respected and trusted by others.

Some of the services provided are as follows:

* Personal tasks
* Experience with Zendesk, Ultracart for Orders, Amazon, Ebay, Paypal, etc.
* Processing refunds through Ultracart, Amazon, and PayPal.
* Administrative tasks
* Secretarial duties (client contact, appointments, calendaring, etc.)
* Travel arrangements
* Billing (invoicing/collecting)
* Customer Service
* Pay your bills
* Vacation planning/Event Planning
* Transcription
* Office Support/Management
* Proofreading
* Phone Support



Read More »

Keywords

Zendesk
PayPal
Ebay
Amazon
Customer Service
Administrative Assistant
Email handling
Receptionist
Executive Assistant
Company Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
2
0
51
Total
Milestones
Hours
Reviews
4.8
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
autumn0921
Type
Company
Member Since
September 2010
Elance URL
Verifications
Autumn Walker | Elance

Autumn Walker