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Armie E. | Elance
 
176985602337900
Last Sign-in: May 27, 2015

Armie E.

5 Yrs Experience in Customer Service/Tech Support
   Philippines
  |   Pasig, NCR
  |  10:45 pm Local Time

Overview

My work experiences made me very capable in
handling both data entry and research tasks. I also have been in the Contact Center industry for 5 years. I have encountered
and worked with different types of customers whether they have
technical issues or customer-service concerns. Moreover, it helped
me develop patience, honesty and integrity that I believe are keys to
success.

I am a fast learner, detail-oriented and flexible type of person. These
traits will greatly be of help in any type of industry. I am very much
willing to learn...

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Skills (10)

Tested
English Language
My Score
avg
Passed
English Spelling
My Score
avg
Passed

Service Description

Currently I am working as a part-time (weekender) home based wizard/virtual assistant for Civicom,Inc., responding to emails and performing different types of research and general admin tasks.

My previous job experiences include working as a home-based data entry associate for Xactimaging, a legal photocopy service company based in US.

I have also worked as a Technical Support Senior Assistant for Dell, supporting end-users from United States and Canada. As for my very first job, I have worked at Link2Support (now Concentrix) as a Level 2 Technical support, after being promoted from a Product Support Specialist position, and being a front-liner Product Support representative, delivering call resolutions to clients of Linksys devices from US, Australia & UK.

These experiences molded me to be very good in providing quality customer service, not to mention the different training sessions I have attended to improve my skills and knowledge in technical support.


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Employment

Civicom, Inc.
Part-time home based wizard/researcher/VA
2014 - Present
• Checks email for any new task received • Responds to email tasks • Performs tasks within capabilities • Assesses time needed in accomplishing a certain task and computes amount to be billed for a...
MicroSourcing - Xactimaging
Home-based CSR / Data Entry Associate
2010 - 2010
• Receives lists of jobs (addresses from the LA office) • Communicates with the coordinators regarding jobs • Receives allocation of orders (reference numbers) from LA office • Analyzse status of...
DELL
L1 Technical Support Senior Assistant
2006 - 2008
CTS / XPS Team • Handles calls from end-users of different DELL computers, from basic to high-end models • Troubleshoots desktops and laptops, hardware- and software-related concerns • Delivers...
Link2Support - Linksys
Senior Product Support Specialist
2005 - 2006
Escalation Team • Provides 2nd level assistance to front-liners (PSR’s) given that a client of Linksys requests for a supervisor or advanced technical support • Delivers first-call resolution on...
Link2Support - Linksys
Product Support Specialist
2004 - 2005
Special Applications Team (SAT) • Responsible for providing technical support on all inbound contacts including phone, email, and chat, maintaining high quality service to international users of...
Link2Support - Linksys
Product Support Representative
2003 - 2004
• Responsible for providing inbound technical support, high quality service and accurate information to international clients of Linksys devices through phone • Assists clients in set-up,...

Education

Pamantasan ng Lungsod ng Maynila
Bachelor of Science in Information Management
1999 - 2003
Overview  |  Job History  |  Resume/C.V.

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Identity
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avenriquez
Type
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Member Since
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Armie E. | Elance

Armie E.