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Andy W. | Elance
 
176985602337900
Last Sign-in: May 27, 2015
ANZ Inter...

Andy W.

BPO - Outsourcing, Jobs, Solutions, Service,  ANZ International (Pvt) Ltd.
   Sweden
  |   Uddevalla, PK
  |  8:27 pm Local Time

Overview

Minimum Hourly Rate $8

Co-founder and Director of ANZ international (Pvt) Ltd.

Having an MBA degree, Project Management Professional Certification, over 9 years of experience in Business Management, Project Management, Recruitment, Training, Call center Management, Operations & Outsourcing, I offer integrity, professionalism, and exceptional attention to detail with a focus on efficiency, quality and customer service.

having worked with clients across 5 continents on 100 plus projects ranging from Customer Support, Back Office Management, E-Commerce Solutions, Administrative Support, Virtual assistance, Online and Offline Marketing Support, Social Media Management, I help Clients with Transition to outsourcing.

I have Vast Training & Coaching Experience & Teach Call Center Management as well as coach professionals on Management skills, Communication skills & Telemarketing & Sales Skills.

For me, business is just as much about self-realization and spiritual growth as it is about money.

Read More »
May 19, 2015|Presentation Formatting|Private|Working
Apr 27, 2015|Virtual Assistant|Private|Working
Apr 20, 2015|Virtual Assistant|Private|Completed
|
3.0
Mar 29, 2015|Email Marketing|Private|Working

View All »

Skills (15)

Tested
Computer Skills
Computer Skills Test
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Project Management
Project Management Certification
My Score
avg
Internet Marketing
Phone Support
Telephone Etiquette Certification
My Score
avg
WordPress
Helpdesk
Help Desk Certification
My Score
avg
HTML
Social Media Marketing
Social Media Marketing
My Score
avg
Passed
E-mail marketing
Business Planning
Business Management
Microsoft Excel
Excel
My Score
avg
Passed
Microsoft Word
Microsoft PowerPoint

Resume

Service Description

We also have highly-motivated and the most result-oriented team with years of intensive background, training and experience in all aspects of Call center and outsourcing business.

We are your one stop destination for all your needs as provide many services.

We handle all the back office details of our Clients. We process your orders, talk to your customers by phone or on line chat, we up sell and cross sell your customers, process your shopping cart, handle refunds, we handle customer service questions and problems.

We do Internet Research, Data Entry & Lead Generation for you.

over 100 campaigns and many thousand hours under our belt, with individual members working for hundreds or thousands of hours on a single project. We have the highest retention rate per project.

We are the best outbound cold-callers, with more than 100+ active projects from lead generation, appointment setting to telesales thru B2B and B2C campaigns.

Our clients are people like www.homeworkcrew.com, www.callamaid.com, www.medstockusa.com, www.droconcepts.com, www.careercoaching360.com, www.longevitynowprogram.com, www.meetmenowbangkok.com, www.healthywealthynwise.com; www.thehealingcodes.com, www.mortgagereliefformula.com, www.formulaformiracles.net, www.easyhorsetraining.com, www.thetahealingla.com, www.rhadi.com, www.click2reply.com and many more.

We specialize in handling Shoppingcarts, Merchant Accounts, Membership Sites, Fulfillment Portals, CRM Systems and Project Management...

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Employment

ANZ International
Co-Founder/ Director
2005 - Present
Help Clients with Transition management and heads Operations relating to BPO Sector & business development at ANZ International apart from being involved in Strategic Planning.
Pronto Promotionals
Project Associate / External MBA Consultancy Project
2007 - 2007
Scope of Responsibilities Included: - Developing and implementing an operating model for Retail merchandising focusing on FMCG business & a three years business plan. - Developing an Excel based...
MPS Call Center
Manager Training & Quality Assurance
2004 - 2005
• Responsible for Training and Managing of Customer Support Dept, and setting Sop’s in accordance with the requirements of Company’s clients. • Coordinating with Head office (Brooklyn, NY)...
The Resource Group
Product Support Executive
2003 - 2003
• Providing Customer Support to North American and European Clients on over 50 different accounts. • Order taking, Complaint resolution and answering phones for various client offices was also...

Education

Sunway International University, Kuala Lumpur, MY
Advance Management Training Modules
2008 - 2008
MSD, Government College University, Lahore
Masters in Business Administration
2005 - 2007
Government College University, Lahore
Bachelors in Sciences
2002 - 2004
Cambridge University, England
GCE A' Level
2000 - 2002
Cambridge University, England
GCE O' Level
1997 - 2000

Keywords

Customer_Support
Telemarketing
Administrative Support
1shoppingcart
E-commerce
MS-Excel
Human_Resource_Management
Call_Center
Social_Media_Management
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
4.7
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
awhite786
Type
Member Since
February 2009
Elance URL
Verifications
0
Andy W. | Elance

Andy W.