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Andy W. | Elance
 
176985602337900
Last Sign-in: Jul 10, 2014
ANZ Inter...

Andy W.

BPO - Outsourcing, Jobs, Solutions, Service,  ANZ International (Pvt) Ltd.
   Sweden
  |   Uddevalla, PK
  |  8:09 am Local Time

Resume/C.V.

Co-founder and Director of ANZ international (Pvt) Ltd.

Having an MBA degree, Project Management Professional Certification, over 9 years of experience in Business Management, Project Management, Recruitment, Training, Call center Management, Operations & Outsourcing, I offer integrity, professionalism, and exceptional attention to detail with a focus on efficiency, quality and customer service.

having worked with clients across 5 continents on 100 plus projects ranging from Customer Support, Back Office Management, E-Commerce Solutions, Administrative Support, Virtual assistance, Online and Offline Marketing Support, Social Media Management, I help Clients with Transition to outsourcing.

I have Vast Training & Coaching Experience & Teach Call Center Management as well as coach professionals on Management skills, Communication skills & Telemarketing & Sales Skills.

For me, business is just as much about self-realization and spiritual growth as it is about money.

Service Description
We also have highly-motivated and the most result-oriented team with years of intensive background, training and experience in all aspects of Call center and outsourcing business.

We are your one stop destination for all your needs as provide many services.

We handle all the back office details of our Clients. We process your orders, talk to your customers by phone or on line chat, we up sell and cross sell your customers, process your shopping cart, handle refunds, we handle customer service questions and problems.

We do Internet Research, Data Entry & Lead Generation for you.

over 100 campaigns and many thousand hours under our belt, with individual members working for hundreds or thousands of hours on a single project. We have the highest retention rate per project.

We are the best outbound cold-callers, with more than 100+ active projects from lead generation, appointment setting to telesales thru B2B and B2C campaigns.

Our clients are people like www.homeworkcrew.com, www.callamaid.com, www.medstockusa.com, www.droconcepts.com, www.careercoaching360.com, www.longevitynowprogram.com, www.meetmenowbangkok.com, www.healthywealthynwise.com; www.thehealingcodes.com, www.mortgagereliefformula.com, www.formulaformiracles.net, www.easyhorsetraining.com, www.thetahealingla.com, www.rhadi.com, www.click2reply.com and many more.

We specialize in handling Shoppingcarts, Merchant Accounts, Membership Sites, Fulfillment Portals, CRM Systems and Project Management Tools.

We have expertise in applications and tools like 1shoppingcart, ultracart, Salesforce, Infusionsoft, Goldmine, Basecamp, centraldesktop, Aweber, Icontact, Wordpress, Kayako Help Desk, Zen Desk and many more.

We also manage Social Media campaigns for our clients through Blogs, Facebook, Twitter, LinkedIn, Aweber & Icontact Accounts. etc

We help you in Transition to Outsourcing by Documenting Product Knowledge, Process Flow, Training Needs, SOPs for our Clients for Better Implementation and for further Training and Expansion.

Minimum Qualification of resources working with us is an Undergrad degree while we have Accountants, Engineers, Programmers and People with educational background in business studies as well as life sciences working for us.

We train our agents on:
Customer Service and Telephone Skills,
Americanization and Cultural Orientation,
Accent Reduction and
US Geography.

Please contact us through Elance for more information. We can later setup a meeting through Skype to discuss your needs further.

http://pk.linkedin.com/in/waqasamjad
Certifications
Pakistan Institute Of Management
Small Business Management
Awarded: 2009
National Productivity Organization, Pakistan
Customer Relationship Management
Awarded: 2008
Education
Sunway International University, Kuala Lumpur, MY
Advance Management Training Modules
2008 - 2008
MSD, Government College University, Lahore
Masters in Business Administration
2005 - 2007
Government College University, Lahore
Bachelors in Sciences
2002 - 2004
Cambridge University, England
GCE A' Level
2000 - 2002
Cambridge University, England
GCE O' Level
1997 - 2000
Employment
ANZ International
Co-Founder/ Director
2005 - Present
Help Clients with Transition management and heads Operations relating to BPO Sector & business development at ANZ International apart from being involved in Strategic Planning.
Pronto Promotionals
Project Associate / External MBA Consultancy Project
2007 - 2007
Scope of Responsibilities Included: - Developing and implementing an operating model for Retail merchandising focusing on FMCG business & a three years business plan. - Developing an Excel based Financial Model for Merchandizing business with consideration of opening new office facilities in four major cities. - Developing an HR guide for the merchandising team covering issues such as recruitment, training, motivation, rewards, compensation and reporting structure - Developing an effective model to convince the retailer for the deployment of merchandising equipment after extensive Quantitative and Qualitative research studying both Supply and Demand side of Retailing across 5 channels in 9 cities.
MPS Call Center
Manager Training & Quality Assurance
2004 - 2005
• Responsible for Training and Managing of Customer Support Dept, and setting Sop’s in accordance with the requirements of Company’s clients. • Coordinating with Head office (Brooklyn, NY) and clients in US for on time customer complaint handling and quality assurance; and to fulfill the demands of external and internal customers. • Supervising and managing operations in the night shift like, traffic controlling for inbound calls and Team management.
The Resource Group
Product Support Executive
2003 - 2003
• Providing Customer Support to North American and European Clients on over 50 different accounts. • Order taking, Complaint resolution and answering phones for various client offices was also one of my responsibilities. • Was trained on Americanization, Accent Reduction, US Geography, Customer Service and Sales skills, Quality assurance and Process Knowledge
Payment Terms
None specified
References
Liz Thompson
www.healthywealthynwise.com, Founder
Telephone Customer Service/ Email Support/ Complete Back-Office Services/Web Content Management.
MaryAnn Costello
Dr. Alex Loyd Services, LLC, Managing Director / CFO
Manage Complete Front End Customer Support and Back Office management for www.thehealingcodes.com www.thesuccesscodes.com www.thehealingcodesinstitute.com since 2005 Job Responsibilities include:Telephone Customer Service/ Email Support/ Customer Database Management/ Back Office Fulfillment Center Support/ Phone Order Taking Service/ Shipping and Order Tracking Service.
Richard Geller
Sponsera LLC, President
Have Been Working With Richard Since 2005 and have Done Numerous Projects with Richard including, Online and Offline Marketing, Internet Research, Lead Generation, Back Office Management, and latest include Customer Support Via Phone, Chat & Email, and Back office management for www.mortgagereliefformula.com www.homesalerelief.com www.getloanmodsecrets.org www.getshortsalesecrets.org
Andy W. | Elance

Andy W.