I do exactly that. I assist you with accessing your fullest potential. We are available 24/7 including holidays and for overtime.
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- 20 years combined experience in call center, reception, and switchboard.
- Specialties include: irate callers, first call resolution, escalations, technical help desk, customer satisfaction
- 10 years experience providing administrative support to a number of multiple levels of management simultaneously.
- 4 years experience in an indirect supervisory role.
- 3 years...
I am a motivated personable business professional with a varied 20-year clerical/administrative background. My experience over the years has allowed me to obtain a variety of skill sets, while working with different people and organizations.
- As a paralegal student, my classes allow me to perfect my critical thinking and communication skills through verbal, written, and interpersonal exercises. This provides me the ability to work within a team and independently without being afraid to use unconventional methods by thinking "outside the box"
- As a temporary employee, I have worked in many medical institutions, where work ethic, moral, and the ability to follow stringent policies and procedures by varying agencies were a necessity for quality care. In my ethics class, we have covered many types of unethical behavior and I feel confident this knowledge could be useful to you.
- I have a talent for quickly mastering both mechanical and technological equipment and software. I am proficient in most Microsoft Office software and I am certified as a Microsoft User Office Specialist in Word 2000.
- My prior customer service and reception experience allows me the ability to work in a fast-paced environment. I possess the written, organizational and administrative skills necessary to meet the requirements for a busy office. I seek to improve and stream line processes to eliminate redundancy and chances of human error. Providing excellent customer service I...
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Teletech @ Home
At home Customer Service Representative
2007 - Present
Time Warner Cable Customer Service Representative
- Provided quality customer service via inbound calls for video, data and telephony products.
- Increased revenue per customer through the...