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Shyann H. | Elance
 
176985602337900
Last Sign-in: Nov 9, 2009

Shyann H.

It's all in the Name!
   United States
Newport News

Overview

Minimum Hourly Rate $11

I do exactly that. I assist you with accessing your fullest potential. We are available 24/7 including holidays and for overtime.

Customer Service
- 20 years combined experience in call center, reception, and switchboard.
- Specialties include: irate callers, first call resolution, escalations, technical help desk, customer satisfaction

Clerical/Administrative
- 10 years experience providing administrative support to a number of multiple levels of management simultaneously.
- 4 years experience in an indirect supervisory role.
- 3 years...

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Portfolio

This test has been taken by the Virginia Employment Commission to substantiate my...
This test has been taken by the Virginia Employment Commission to substantiate my...

Skills (3)

Tested
Office Skills Test
My Score
avg
Microsoft Word 2003 Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg

Service Description

I am a motivated personable business professional with a varied 20-year clerical/administrative background. My experience over the years has allowed me to obtain a variety of skill sets, while working with different people and organizations.

For instance:

- As a paralegal student, my classes allow me to perfect my critical thinking and communication skills through verbal, written, and interpersonal exercises. This provides me the ability to work within a team and independently without being afraid to use unconventional methods by thinking "outside the box"

- As a temporary employee, I have worked in many medical institutions, where work ethic, moral, and the ability to follow stringent policies and procedures by varying agencies were a necessity for quality care. In my ethics class, we have covered many types of unethical behavior and I feel confident this knowledge could be useful to you.

- I have a talent for quickly mastering both mechanical and technological equipment and software. I am proficient in most Microsoft Office software and I am certified as a Microsoft User Office Specialist in Word 2000.

- My prior customer service and reception experience allows me the ability to work in a fast-paced environment. I possess the written, organizational and administrative skills necessary to meet the requirements for a busy office. I seek to improve and stream line processes to eliminate redundancy and chances of human error. Providing excellent customer service I...

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Employment

Teletech @ Home
At home Customer Service Representative
2007 - Present
Time Warner Cable Customer Service Representative - Provided quality customer service via inbound calls for video, data and telephony products. - Increased revenue per customer through the...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

data entry
clerical
administrative assistant
receptionist
customer service
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
ayp4hire
Type
Individual
Member Since
September 2009
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Shyann H. | Elance

Shyann H.