ITSM ServiceNow system administrator certified developer/administrator, with knowledge of ITSM tools and ITIL framework.
Have a hands on experience on Incident Management,Change management,Problem management,SRMS
Had been involved in early kick off phases like requirement gathering etc.
•Incident, Problem, Change, Release, Knowledge, SLM, Service Catalog, Configuration Management Database, Asset Management.
•LDAP , Web Services, MID Servers, third party integrations
•Workflow administration, Reporting, Form/UI configurations, Notifications, data imports, custom scripting
•Extensive hands on various scripting API’s present in ServiceNow platform.
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