BaDesk provides consultancy services to design and deliver development of software, websites and application programmers.
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Proven ability in determining operational/business objectives by studying business functions; gathering information; evaluating output requirements and formats; deliver functional requirement specification and user interface specification.
Expertise in full project life cycle development for implementation and integration with deep understanding of technology focused on delivering business solutions across diverse...
Fiserv, Open Solutions Group, Gurgaon ~ Sr. Business Analyst ~ Dec 2006 – May2015
• Personally responsible for lead business analysis and documenting functional specifications for enterprise level CRM and Business Intelligence suite form Fiserv for client base that includes Credit Unions and Banks.
• The CRM and Business Intelligence suite integrate data from the core account processing platform and other sources to provide a complete view of customers, products, transactions, channels and more.
• As a Functional Business Analyst I am responsible for the innovation, improvement, analyzing, gathering user requirements, business case development and guide the user interface design process for CRM and Business Intelligence suite.
• Also, as a Functional Business Analyst my role on the project is to replace the existing CRM/BI with a new web-based system called Market Analytics and Research Solution, using Agile development techniques.
• Spearhead activities of a cross functional agile project team catering to product design, development and testing.
• Involved in gathering user requirements through user research, user interviews, brainstorming sessions, design workshops and/or focus groups with client stakeholders and end-users.
• Participate in cross disciplinary team to do contextual enquiries at customer advisory board, collaborate with UX researches who conduct field research, ethnographic studies...
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