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Mary Bae Divinagracia | Elance
 
176985602337900
Last Sign-in: Jun 12, 2013

Mary Bae Divinagracia

   Philippines
  |   Iloilo, Iloilo

Overview

I took up Bachelor of Arts in Literature and Management at University of the Philippines in the Visayas. I have worked in several call center companies handling financial, internet, basic security software and telecommunications concerns from clients in Middle East, Europe, Asia, Australia, and U.S.A. I have reached them through voice, email and chat support. I also have an experience in sales through upselling over the phone as well as face to face when I worked as property consultant in a real estate company.
I am trainable, hard working...

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Skills (6)

Tested
English
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
Sales
Computer Skills

Employment

Convergys Philippines
Technical Support Representative
2010 - 2011
Handled cable internet concerns both for wired and wireless network for U.S. residential customers. Also dealt with email and basic security software concerns over the phone and through chat.
Wns Philippines
Customer Service Representative
2008 - 2009
Handled all concerns regarding pay as you go mobile phone customers in U.K.
DMCI Homes
Property Consultant
2007 - 2007
Used to sell condominium units in different areas in Luzon under DMCI homes.
IBM Daksh Philippines
Customer Service Representative
2007 - 2007
Answers all queries of North American customers for their consumer bank account.
Citigroup Philippines
Customer Service Representative
2006 - 2007
Handled all concerns and requests of Australian credit card holders of a certain bank company.
HSBC Philippines
Customer Service Reperesentative
2006 - 2006
Handled all Credit card concerns of U.S. customers including balance transfers, reporting of lost cards, fraud, misapplied payments, promise to pay and also did upselling just to name a few.

Education

University of the Philippines in the Visayas
Bachelor of Arts in Literature and Management
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
bae_penaredondo
Type
Individual
Member Since
July 2012
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Mary Bae Divinagracia | Elance

Mary Bae Divinagracia