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Barbara M. | Elance
 
176985602337900
Last Sign-in: Jun 5, 2015

Barbara M.

Data Analyst, Customer Service, Interioir Designer
   Costa Rica
  |   San Jose, San Jose
  |  11:04 am Local Time

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Overview

I have 8 Year experience working for transnational companies. Either in Call Center providing customer service support and tech suuport. And as Data Business Analyst.
Fluent in Both English and Spanish. also speak some Italian and Learning Portuguese.
Currently attending Interioir Design School.

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Skills (10)

Tested
Team Management
Vendor Management
Service Delivery
Pre-sales
CRM
Business Development
Solution Selling
Telecommunications
Management
Account Management

Service Description

Hewlett Packard Costa Rica, September 2008 to Actual Date

• TECHNOLOGY SOLUTION ANALYST - Global Service Desk 2008-2010, Technical support and troubleshooting in areas such as password reset, software installation, computer settings configuration and Active Directory. Also, other type of support areas like network drive problems, printing issues, remote tools and much more including hardware and software problems. Knowledge with applications like Office, Adobe, Lotus Notes, Connectivity Tools (including wireless) and many others. I developed as Connectivity and Lotus Notes Back up Specialist. I settled a backup role in the Second Level Support and ILC position. With responsibilities like reporting outages and taking care of Master Cases and contact of POCs (Point of Contacts) on Main Support teams for problems like Network, Wintel or Unix Servers being down or reports of applications with slow performance or down. Besides earning a position in the Second Level Support as backup, I also achieve awards like Best Quality Result and Service Level Agreement and Best Resolution Rate several times

• INCIDENT LIFECYCLE COORDINATOR – Global Service Desk 2010-2012, due my previous knowledge and determination I earned a position in the ILC Team. I was in charge of Monitor Incidents Lifecycle during its life; since ticket creation all the way around, until ticket’s resolution and closing. Run excel reports with data I extracted from ticketing tool OVSD and BMC Remedy to detect...

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Employment

Hewlett-Packard
Country Lead Bussines Analyst & OnBoarding Admin
2014 - Present
Hewlett Packard
Collections Executive - Channel Data Management
2012 - 2014
Hewlett Packard Costa Rica
TECHNOLOGY SOLUTION ANALYST
2008 - 2010
Qualfon Telefónica de Promociones
COLLECTIONS AGENT
2008 - 2008

Education

ULACIT
Interioir Design Academy Diploma
-
Liceo Teodoro Picado
Bachiller en Educacion Media
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
barbiemasson
Type
Individual
Member Since
November 2014
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Barbara M. | Elance

Barbara M.