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Barbra Tyra Flores | Elance
 
176985602337900
Last Sign-in: Dec 11, 2015

Barbra Tyra Flores

Team Manager,Customer Support,Microsoft Office Exp
   Philippines
  |   Quezon City, N/A
  |  11:33 pm Local Time

Overview

Minimum Hourly Rate $11

I am Barbie, 27 years of age. I am hardworking, dedicated, excellent communicator and an expert in providing superb Customer Service and it is proven by the accomplishments I've got. I have been in the BPO Industry since 2009 and I have handled various accounts, from Telecommunications, Financial and I have even joined Sales. I was promoted as a Subject Matter Expert/Assistant Team Manager. I do call monitoring, coaching. I also share strategies on how to be an effective Customer Service Representative. I am a very good Team Player, I am a...

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May 15, 2014|Customer Service|$0|Working

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Portfolio

I was commended by some clients in providing customer Satisfaction and Going an Extra...
I have been working for US Based Companies and having a Good and Understandable Grammar...

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
English Grammar
Facebook Marketing
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
Customer Support
Sales
Administratice Support
Order Processing
General Office Skills
Office Skills Test
My Score
avg
Passed

Employment

WebPros Development
Customer Service Representative
2013 - 2013
I handles an InHouse Account with WebPros, it is an American Based printing company. We do take and place orders for customers who wants to order/print Brochures, Menus, Postcards, Business Cards...
Zenta Global Philippines
Customer SErvice Representative
2011 - 2012
I was part of a Financial Account here in Zenta. I handled current accounts for PHH Mortgage. I basically cater to customers who are asking for their mortgage loan billing statement. I explain the...
WNS Philippines
Customer Service Representative
2009 - 2011
I was a part of the pioneer account, wave 2 to be exact. I handled a financial account which is the Credit Bureau TransUnion. We cater to clients who are asking to reset their password online in...
Teleperformance Philippines
Customer Service Representative
2009 - 2009
Telecommunications was my account here. Alltel is the name and I was part of the postpaid department. I do minor troubleshooting for IMEI change. e also cancel and suspend lines upon customer...

Education

Don Bosco Training Center
College Degree
2004 - 2008
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Team Manager
English Expert ( Grammar and Spelling )Customer Service/ Support Expert
Lead Roles
Microsoft Office Expert
My Snapshot
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Identity
Username
Barbratyraflores
Type
Individual
Member Since
February 2014
Elance URL
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Barbra Tyra Flores | Elance

Barbra Tyra Flores