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Barry C. | Elance
 
176985602337900
Last Sign-in: Nov 3, 2015

Barry C.

Reporting Analyst Excel
   United Kingdom
Kent
  |  12:23 pm Local Time

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Overview

Minimum Hourly Rate $22

I have over 15 years experience in the customer service / IT support industry. I have managed a Team of over 15 multilingual advisors in a Global Call Centre. Most recently I was a Reporting Analyst for a major railway company in the UK, producing 20+ reports on a periodic basis to measure KPI's SLA's and highlight any issues to upper management.

Most of my work is heavily based in Excel, formatting tables, Pivot Tables and creating and maintaining Dashboards to be sent to the client for review.


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Portfolio

Created a simple yet effective Monthly bonus sheet, that pulled Agent Stats from...
Result of the email from the Excel Bonus Sheet. This is the email that is ready to be...

Skills (10)

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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Excel
Data Entry
Administrative
Customer Services
Team Management
Time Management
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BarryBC
Type
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Member Since
May 2015
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Barry C. | Elance

Barry C.