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Brenda P. | Elance
 
176985602337900
Last Sign-in: Feb 22, 2015

Brenda P.

Experienced Customer Service Representative
   Philippines
Porac

Verified Freelancer

Brenda P.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

I am an Experienced Customer Service Representative, skilled in Customer Service Relations, was a member of Business Process Outsourcing Industry for more than a year. I also gained experience in marketing and sales, radio broadcast and news writing through a local FM radio station . I was engage in English language tutorials with grade school students as a part time job. I am an exemplary individual who possess exceptional interpersonal and English communication skills,written and verbal, fast-learner, trainable and very...

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Skills (10)

Tested
Customer Service
My Score
avg
Passed

Service Description

Provides assistance to customers through inbound calls with regards to billing issues such as discrepancies, why the bill is so high and discuss some additional services billed to the customer's account. Answers general query such as promotions, phone features, and services. Resolves technical concerns by basic troubleshooting . I was able to receive commendations from customers through surveys for providing best resolutions and assistance.

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Employment

Expert Global Solutions
Customer Service Representative
2014 - 2014
Provides assistance to customers through inbound calls with regards to billing issues such as discrepancies, why the bill is so high and discuss some additional services billed to the customer's...
Accenture Philippines
Customer Service Representative
2013 - 2014
Provides assistance to customers through inbound calls with regards to billing issues such as discrepancies, why the bill is so high and discuss some additional services billed to the customer's...

Education

University of Batangas
Associate in Health Science Education
2002 - 2004
Overview  |  Job History  |  Resume/C.V.

Keywords

assistance to customers
answers general query
resolves technical concerns
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
bbpobre_2013
Type
Individual
Member Since
February 2015
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Brenda P. | Elance

Brenda P.