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Brian D. | Elance
 
176985602337900
Last Sign-in: Aug 23, 2013

Brian D.

Customer Service Call Center Quality Assurance
   United States
  |   Sun Prairie, WI

Overview

Minimum Hourly Rate $13

With over 10 years in customer service call center experience, I am currently a Quality Assurance Representative with a mid-sized customer service call center. While reviewing representatives call and record quality, I focus on building our reps service skills and product knowledge while ensuring our records can be used by other departments to help our products be their very best.

In addition, I am the resident Excel expert and use these skills to project our monthly call volumes and provide detailed analysis of these numbers.

In my spare...

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Skills (10)

Tested
Call Center Skills Test
My Score
avg
Customer Service Test
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Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
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bcdunkel
Type
Individual
Member Since
August 2013
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Brian D. | Elance

Brian D.