Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Becher Benkoussa | Elance
 
176985602337900
Last Sign-in: Jul 22, 2015

Becher Benkoussa

Technical Expert Microsoft Dell HP iPhone support
   Tunisia
  |   Tunis, Tunisia

Verified Freelancer

Becher Benkoussa's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

Provide technical guidance, mentor and assist Support Professionals engaged in problem solving and help them to use resources to find answers
Excellent knowledge of Dell Desktop, Notebook and Workstation iOS, iOSapplications
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of contact services industry and best practices.
Advanced knowledge of computer operating systems. Including but not limited to one or more of the following; Mac...

Read More »

Skills (10)

Tested
Windows XP Test
My Score
avg

Service Description

Key Responsibilities:

Point of contact of the client
In charge of the billings
Lead team members, foster their professional development and growth, and promote teamwork and cooperation.
under the direction of the Service Delivery Manager, manage team metrics and retention goals.
Administer payroll in accordance with company policy and procedures.
Maintain the highest level of technical product knowledge and expertise in the specified products and become knowledgeable in new versions and products as assigned.
Provide technical support via chat email telephone and other electronic mediums for a limited product category up to 100% of the assigned shift.
Provide technical guidance, mentor and assist Support Professionals engaged in problem solving and help them to use resources to find answers.

Supervise the technical support professional II, provide guidance and assistance on daily basis.

Assist with agent technical development. Participate in focus groups or other related opportunities potentially with the client and members of management

Resolve difficult technical issues for both customers and Support Professionals.

Note and communicate any new/unresolved issues relating to the products being supported.

Effectively communicate with both Support Professionals and customers and provide leadership for the Support Professionals.

Search and retrieve data from various databases. Ability to multitask with multiple applications during a chat / mail support

Employ...

Read More »

Employment

Stream Global Services
Operation Team Manager
2008 - 2013
Clients : Dell Canada EMEA, HP Consumer, SFR Key Responsibilities: -Lead team members, foster their professional development and growth, and promote teamwork and cooperation. -Provide...

Education

University of Law
Some college
1999 - 2000
Lycée 2 Mars 1934
High School Diploma
1992 - 1999
Overview  |  Job History  |  Resume/C.V.

Keywords

live-chat-software apple-ios-jailbreaking game-testing customer-support email technical-support online-help
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Becher_Benkoussa
Type
Individual
Member Since
January 2014
Elance URL
Verifications
0
Becher Benkoussa | Elance

Becher Benkoussa