I started managing people at the age of 19 and found it to be something I took to naturally. 28 years later, I'm still learning new tricks, but I have developed an intuitive grasp for what makes people tick in the workplace.
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Unfortunately, dealing with difficult people and trying situations is not everyone's cup of tea; it can be unpleasant, uncomfortable and, worst of all, toxic to your business, on many levels.
Whether you're confronted with;
Clients who are evasive about paying their bills
Team members who refuse to get along
If you are having trouble dealing with people in any environment and are at a loss, I will consult with you and guide you through the process.
If you are having to go into meetings where negotiations will be hostile and you are dealing with people who are trying to outmanoeuvre, I will be able to assist you in what to say and do to achieve the optimal result.
I will assist you in dealing in sensitive situations involving staff discipline. You may have a member of your team who goes off at the slightest sign of negative feedback, or even something as simple as having to tell someone they need to use a deodorant.
If someone has written you an aggressive letter or email, and you'd like to get your point across without burning bridges, I can write the letter, or help you to do it.
If have clients that put you low on the priority list to be paid, I'll show you the best way to communicate with them to get you paid.
Do you have conflict between members of your team that is ongoing, and that you don't seem to able to resolve? Contact me.
I can help whenever you are confronted with difficult people.
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