Troy G. | Elance
 
176985602337900
Last Sign-in: Mar 19, 2015

Troy G.

21+ yrs : Excel Professional in Technology et. al.
   United States
  |   Baldwin Park, California
  |  4:26 pm Local Time

Resume/C.V.

Here to be of service, getting the job done - Better & Quicker

I've spent 21yrs professionally doing Excel VB programs, Content Writing, Data Entry & Data Ops Analysis, written my own books, technical analysis reports, illustrations, short stories, and professional math curriculum guides. Started my career as a Comp. Lab. Assistant helping faculty & students and eventually taught Middle School Algebra for 2 years.

I've bartered my expertise in many disciplines, for many years with never a dissatisfied customer. You'll know upfront if I'm not the right person since we BOTH agree that what you need done - is the most important aspect of our relationship.

I freelance for the freedom of choosing my clients and getting the opportunity to help others with what I know. Don't think your task too small, I love the chance to grow from every experience with an open and teachable spirit and yes I have personally and professionally worked in all 50 of the areas listed in my skill set.
Service Description
SPREADSHEETS:
Either MS Excel or Numbers - I can handle direct data entry, data cleanup or creating complex macros or Visual Basic program snippets to help get your data loaded and organized quickly from a .CSV file. I've worked on data clean up projects processing Excel files with 100thousand+ rows of data.
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WRITING, COPY EDITING and CONTENT REVIEW
With 13+ yrs. woking at a major whitepages / yellowpages city guide website, I have experience reviewing and meticulously proofing over 40 pages of content data in a hour, writing 75 sales event write-ups in a week, and hundreds of updates a month to the webpages.
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CUSTOMER SERVICE and TROUBLESHOOTING
Using every means of communication through email, phone and fax machine I'm responsive to the clients needs long after we reach resolution to their problem. As part of a team or single handedly processing and closing out over 9000 Sales Help desk tickets in one year, I never forget that, "I'm here to serve."
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BASIC DIGITAL ART & ILLUSTRATION and VOICE TALENT
As an artist and music composer, I've always enjoy opportunities to express my creativity away from the work place. When I'm actually asked to combine both and get paid to do something so fun that helps others... I've not disappointed a client yet.
Education
CSU San Bernardino
B.S. in Computer Science
- 1993
Employment
CITYSEARCH.COM / CITYGRID MEDIA West Hollywood, CA
Data Operations Analyst / Trainer
2010 - 2012
Analyze, process, and format raw data feeds added to large-scale database systems for national business and events city guide website. Resolved problem tickets, tracked legacy data issues, affect changes on core data using proprietary tools, report ticket resolution metrics. ~ Designed and initiated development of Visual Basic Excel based tools to aid in processing and formatting the 1M records entering our database system and reduced manual processing time by 85-90%.
CITYSEARCH.COM / CITYGRID MEDIA West Hollywood, CA
Service Desk / Software Qual. Assurance / Trainer
2005 - 2010
Problem solved for proprietary tools systems and website operations. Designed and developed Excel based tools to decrease problem ticket resolution time and increase client retention saving $100k per year. Assisted software developers as a Quality-Assurance code tester. ~ Developed active regression testing documentation for improved reporting. ~ Expanded use-case regression testing sequences for front-end Search operations. ~ As part of a SCRUM team, identified and reported errors in malfunctioning code, often generated testing conditions for code testing.
CITYSEARCH.COM / CITYGRID MEDIA West Hollywood, CA
Content Provider / Editor / Trainer
1999 - 2005
~ Verifying and entering site content using web-based Oracle interface. ~ Assists in the development and implementation of company web sites. ~ Use of HTML and MS Office to make site modifications.
ICT COLLEGE, Los Angeles, CA
Educator / Technology Trainer
1999 - 1999
~ Conducted accredited adult training courses in MS Access and College Algebra
TRW SPACE & TECHNOLOGY Redondo Beach, CA
Software Developer
1997 - 1999
~ Responsible for maintaining several primary data processing and control systems for aerospace projects. ~ Analyze and translate engineering/science designs and equipment into engineering applications. ~ Generate software code fix solutions and maintain user accounts.
POMONA UNIFIED SCHOOL DISTRICT, Pomona CA
Math / Science Teacher
1993 - 1997
Instructor for 4 years. 2 years in my own classroom 7th-9th grade Algebra, and Honors Prep. Algebra.
Payment Terms
I develop methods which allow me to work in volume over time, so I can keep my payment terms low and I will accept both hourly and fixed priced jobs. Repeat customers will definitely reap the benefits of my familiarity with their type of job.

You do have the right to make adjustments on the job as we agree on the increase as you may require more for your job and if you wish to prioritize and have me work exclusively on your assignment forsaking other potential clients.
Troy G. | Elance

Troy G.