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Billy H. | Elance
 
176985602337900
Last Sign-in: Aug 2, 2015

Billy H.

Excellence is a Choice
   Philippines
  |   Silay City, Negros Occidental

Overview

Minimum Hourly Rate $4

I've been working in a call center for a total of 7 years. I started out as an agent. I took inbound calls for more than a year, then got promoted as a Subject-Matter Expert. Because of my expertise, I was then hired as a Program-Ready Trainer.

My experience and skills in the field of customer service and technical support should significantly help in meeting the goals of whatever related project you may offer.

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Skills (10)

Tested
Avaya
Citrix
DHCP
LAN Administration
English
English Grammar
English Punctuation
English Spelling
English Tutoring
Environmental science

Employment

Convergys Philippines Services Corp.
Program-Ready Trainer
2011 - 2015
I started as a Technical Support Representative. I was then promoted as a Subject-Matter Expert. I answered product-related questions from agents. I was also handling a team of 10 agents. After 2...
Teletech Bacolod
Technical Support Representative/SME/QA
2008 - 2011
I started as a Technical Support representative for an ISP account. After a year i got promoted as a Subject-Matter Expert. I floor-walked for both newbies and tenured agents. I was responsible for...
Calltek Center Internation Inc.
Trainee
2008 - 2008
I worked as a Technical Support Engineer. I was part of the support team that address internet related issues of guests of various hotels/business centers around the world.
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
billhinlo
Type
Individual
Member Since
June 2015
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Billy H. | Elance

Billy H.