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Paulo Billy Lalog | Elance
 
176985602337900
Last Sign-in: Jul 6, 2014

Paulo Billy Lalog

Expert in Customer and Client Services
   Philippines
  |   Lipa City, Batangas
  |  5:35 pm Local Time

Overview

I'm a graduate of Associate in Health Science Education and I started working right after I graduated. I finished my senior year as the Class Valedictorian and I became the school President. I had 5 years of BPO experience and 2 years ago, I got promoted as a Subject Matter Expert. Currently, I'm working as an Acting Team Leader and I became more familiar with duties and responsibilities as a leader. I also coach and give feedback to agents on how to handle their calls efficiently. As a Team Leader, I'm responsible in finishing and...

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Skills (10)

Tested
Administrative Assistant
My Score
avg
Passed
Customer Service (Call center env.)
My Score
avg
Computer Competency
My Score
avg
Passed
Customer Service
My Score
avg
Email Etiquette
My Score
avg
Transcription
My Score
avg
Passed

Employment

Convergys, Philippines
CSR, SME and Acting Team Leaader
2012 - Present
Teletech
Customer Service Representative
2009 - 2010
I worked for an Australian Telecommunication account and that immersed me to their culture and learned how to deal with people effectively.

Education

Lipa City Colleges
Associate in Health Science Education
2006 - 2008
Overview  |  Job History  |  Resume/C.V.

Keywords

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  • 12 months
  • Lifetime
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Reviews
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Clients
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Identity
Username
billy_lalog
Type
Individual
Member Since
June 2014
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Paulo Billy Lalog | Elance

Paulo Billy Lalog