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Dinkar Shelar | Elance
 
176985602337900
Last Sign-in: Apr 23, 2014

Dinkar Shelar

Customer Relations Expert
   India
  |   Mumbai, Maharashtra

Verified Freelancer

Dinkar Shelar's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

* A competent professional with over 6 years of cross-cultural work experience in Customer Services, Operations & Sales.
* Last associated with Emergence Technology Solutions Pvt. Ltd., Pune, India as Team Leader Operation. Also been a part of Intelenet Global Service, India & Firstsource Solutions Ltd. India
* Good process management skills, with experience of using established processes and best practice methods to consistently achieve results and required timelines.
* Good understanding about the Business Process Outsourcing,...

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Mar 16, 2013|Transcription|$75|Completed
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3.8

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Portfolio

Skills (10)

Tested
Internet Marketing
Social Media Marketing
Public Relations
Sales
Customer Service
Project Management
Operations Management
Analytics
Email
Phone Support

Employment

Emergence Technology Solutions
Team Leader
2011 - Present
• Manage the day-to-day team activities and ensure the achievement of individual and team objectives as per agreed targets. Managing the SLA’s. • Regular call monitoring, feedback sessions, sales...
Intelenet Global Services Pvt Ltd
Sr. Customer service adviser (Other)
2007 - 2010
• Worked for a major bank & credit cards provider Barclaycard UK, handling customer services as well as Sales. Worked as Competent General Insurance Seller. Responsible for taking inbound calls for...
Firstsource Solutions Pvt Ltd
Sr. Customer Services Advisor
2006 - 2007
• Worked for Customer Services for a major DTH provider from the UK, SKY DTH Subscription for 14 months. • Responsible for taking inbound calls for DTH accounts queries, semi-technical queries &...
ShreeSai Consulting Pvt. Ltd
Recruiter / Job Consultant, ITes
2005 - 2006
• Responsible for actively sourcing and headhunting highly skilled professionals to place in jobs. • Source candidates for all required positions through Consultants, Advertisements, Job Portals...

Education

Institute of Hotel Management Catering & Nutrition
B.Sc. in Hospitality & Hotel Administration
2002 - 2005

Keywords

Customer services
Data entry
Sales or up selling
Back Office
Administration
Virtual Services
Collections
Microsoft Office Jobs
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Total
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Clients
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Identity
Username
bmuids1
Type
Individual
Member Since
November 2012
Elance URL
Verifications
0
Dinkar Shelar | Elance

Dinkar Shelar