I am an experienced technical writer who specializes in software manuals and end user documentation. I have written grants in the past and am looking to return to this arena as I have just recently started a Masters degree in Social Work. I would be a good candidate to write grants as well as to review academic research papers. I look forward to helping you achieve your goals.
Research/academic paper reviews (familiar with both MLA and APA styles)
Software manuals and user documentation
University of Louisville
Master of Science in Social Work
Master of Arts in Writing
1992 - 1994
State University of New York at Oswego
Bachelor of Arts in Writing Arts
1987 - 1991
Product Manager and Software Designer
2010 - 2012
Define requirements and design for start up software company that creates talent management software for the restaurant, convenience, and retail industries. Manage the agile software process; plan out sprints and acceptance criteria for development teams. Design the software interaction.
2009 - 2010
Created large scale documentation set and manuals for database integration software.
Stop Trying to Lose Weight
Ghostwriter, editor, and publishing consultant
2009 - 2010
Served as editor and publishing consultant for Stop Trying to Lose Weight - a book written to debunk health and fitness industry myths (www.sttlw.com).
2004 - 2009
Collaborated with leaders in groups across Blackbaud to drive the integration of user-centered research and design processes into the development of software applications.
Used in-depth knowledge and experience in design to guide and critique team members work so that they can deliver designs that find the best intersection of business, technical, and time demands.
Crafted and socialized vision for rewrite of flagship product for the company's core market.
Implemented a usability testing program that resulted in all product groups incorporating usability testing practices into their development life cycles.
Researched and wrote a product requirements document that is being used to re-engineer the organizationâ€™s ticketing application.
Recruited talented designers whose worked contributed to our reputation as a high performing team.
Energized, motivated, and inspired designers to high achievement in a fast-paced, engineering-centric organization with aggressive deadlines.
Devised yearly goals for the design team, monitored progress toward stated outcomes, and evaluated each individualâ€™s performance.
Partnered with program managers to determine how to make judicious use of design resources on multiple projects with competing demands.
Evangelized the Agile software methodology to multiple parts of the organization.
Served as scrum master for teams working on our enterprise software product.
Served as requirements definition facilitator in sprint planning sessions.
JP Morgan Chase
2002 - 2004
Elicited and wrote detailed requirements gathered from multiple stakeholders; built consensus among team members and obtain sign off from project leaders.
Wrote use cases and communicated business process flows; created system models to allow project stakeholders to visualize the system under design.
Translated business requirements into functional designs and devised prototypes for stakeholder review; understood any time and technical trade-offs in order to propose feasible design solutions.
Promoted usability concepts by designing, executing, and synthesizing information gathered from usability testing and heuristic evaluation of commercial banking software.
Developed test strategy and test plans and executed them to ensure that the application exceeded the quality expectations of our users.
Provided presentations to multiple departments on the importance of problem definition in the requirements/design process and how that increases the quality of a software application
Askesis Development Group
1999 - 2001
Interviewed clinicians, administrators, case managers, billing and authorization personnel, and other stakeholders to capture users' requirements for healthcare software. All research was used to develop practice management software, managed care provider software, a real-time notification system for hospital staff, and an application to ensure that organizations adhere to HIPPA regulations.
Used information mapping method to write large documents in Microsoft Word and FrameMaker for all areas of the healthcare industry. Documents included: end user and administrator documentation (3,000 page set), functional specifications, training manuals and training evaluation forms, use cases, data model and data dictionary, and release notes
Introduced usability practices at the organization. Produced usability evaluations and design changes as a result of site visit/direct observations of clients using the software.
Devised and evangelized technical documentation standards.
1996 - 1999
Created user assistance guides, paper-based user guides, dynamic tutorials, release notes, and knowledge base articles for InstallShield's Internet, Java installation, and network-based installation tools.
Interviewed project managers and software engineers to create software specifications.
Developed work plans for Technical Publications department.
Researched and reported on new technologies and trends in help authoring, user assistance, usability, and training.
Edited department members' work and mentored junior writers.