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Aubrey Penaflorida | Elance
 
176985602337900
Last Sign-in: Sep 22, 2014

Aubrey Penaflorida

Senior Service Specialist for Online Banking
   Philippines
  |   Taal, Batangas
  |  5:08 am Local Time

Overview

Minimum Hourly Rate $3

Experienced Senior Service Specialist for one of the top banks in the US.

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Portfolio

Skills (8)

Tested
Excel
My Score
avg
Microsoft Word
My Score
avg
Computer Competency
My Score
avg
Passed
Microsoft PowerPoint
My Score
avg
Customer Service
My Score
avg
Customer Service

Employment

JPMorgan Chase & Co.
Senior Service Specialist I
2011 - Present
Resolved customer inquiries and questions regarding consumer bank accounts with a consistent focus on service excellence. ? Performed online troubleshooting with customer account issues enhancing...
JPMorgan Chase & Co.
Telephone Banker I
2010 - 2011
Increased business by providing customers with information on account types,banking products and services while exceeding scorecard metrics in AHT, Adherence, Quality and CSat (Customer...
NCO Group
Debt Collector/Directory Assistance Operator
2008 - 2010
Debt Collector, GE Recoveries (Sept.2009 - Feb. 2010) -Locates and notifies customers of delinquent accounts by phone. -Works with those needing support to catch up on payments. -Effectively...

Education

De La Salle-Colle of Saint Benilde
Business Administration Major in Business Manageme
2011 - Present
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Microsoft Excel Directory Assistance Microsoft Word Customer Service Accounting Microsoft Office
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  • 12 months
  • Lifetime
Jobs
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0
0
Total
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Identity
Username
briccielaurris
Type
Individual
Member Since
September 2014
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0
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Aubrey Penaflorida | Elance

Aubrey Penaflorida