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Brittany W. | Elance
 
176985602337900
Last Sign-in: Jul 29, 2012

Brittany W.

Committed Work at Home Agent
   United States
  |   Killeen, TX
  |  4:34 am Local Time

Overview

Minimum Hourly Rate $11

Experienced customer service professional with strong leadership and relationship building skills.

Core Qualifications
- Background in customer service
- Client account management
- Employee scheduling
- Consistently meet goals

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Skills (7)

Tested
- Support and provide superior service via phones
e-mails
tech
- Use questioning and listening skills that support effective te
- Use the most appropriate way to communicate with different beh
- Apply the elements of building positive rapport with different
- Apply the proper telephone etiquette to satisfy various custom

Service Description

- Support and provide superior service via phones, e-mails, technical support and/or chat to customers for clients.
- Use questioning and listening skills that support effective telephone communication.
- Understand the impact of attitude in handling calls professionally-- Effectively deal with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance a good telephone presentation.
- Meets commitments to customers
& other duties as assigned.


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Keywords

Customer Service
Billing
Tier 1
Sales & Marketing
Answering Service
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
brittany1984
Type
Individual
Member Since
May 2012
Elance URL
Verifications
0
Brittany W. | Elance

Brittany W.