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Bruce L. | Elance
 
176985602337900
Last Sign-in: May 15, 2015

Bruce L.

Customer Service & Telemarketing professional
   United States
  |   Northridge, CA

Overview

Experienced sales representative with a superb customer service and sales record. Adept at working well independently with little to no supervision or as part of a sales team.

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Skills (10)

Tested

Service Description

Customer Service :
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs.

Telemarketing :
Generate qualified sales leads and appointments for the business, including, but not exclusively: New business Support Contracts.
Follow up marketing campaigns to identify new leads.
Monitor and track leads sent to sales people.
Increase attendance at events by following up invitations sent.
Monitor and report on telemarketing activity.
Maintain relationships with prospects, gathering key information to assist in the sales process.
Ensure all lead generation activities are tracked on the database.
Follow up campaigns such as mailings and events in order to generate leads.
Allocate leads to salespeople in a timely manner and ensure follow up.
Ensure ongoing maintenance of leads generated through daily/weekly contact with salespeople.

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Education

Kakatiya University, India
Bachelor Of Commerce
-
Overview  |  Job History  |  Resume/C.V.

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Identity
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bruce42
Type
Individual
Member Since
April 2015
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Bruce L. | Elance

Bruce L.