Customer Service :
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs.
Generate qualified sales leads and appointments for the business, including, but not exclusively: New business Support Contracts.
Follow up marketing campaigns to identify new leads.
Monitor and track leads sent to sales people.
Increase attendance at events by following up invitations sent.
Monitor and report on telemarketing activity.
Maintain relationships with prospects, gathering key information to assist in the sales process.
Ensure all lead generation activities are tracked on the database.
Follow up campaigns such as mailings and events in order to generate leads.
Allocate leads to salespeople in a timely manner and ensure follow up.
Ensure ongoing maintenance of leads generated through daily/weekly contact with salespeople.
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