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Bryan Anderson | Elance
 
176985602337900
Last Sign-in: Jun 14, 2015

Bryan Anderson

Operations Manager
   United States
  |   Plantation, FL
  |  3:20 pm Local Time

Overview

Goal driven results oriented operations executive with extensive call center experience possessing excellent strategic planning, extensive program management, and, effective and inspiring leadership. Proven ability to provide programmatic leadership and input for all strategic plan implementation processes as well as develop and implement system for tracking and reporting progress on the strategic plan implementation.

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Portfolio

Skills (10)

Tested
Microsoft Outlook
My Score
avg
Operations Management
My Score
avg
Time Management
My Score
avg
Customer Service (Call center env.)
My Score
avg
Passed
Visio
My Score
avg
Passed
Analytics
My Score
avg
Passed
Negotiation Skills
My Score
avg
Passed
Business Planning
My Score
avg
Passed
Business Development
My Score
avg
Entrepreneur Challenge
My Score
avg
Passed

Service Description

Key Achievements:

• Created, developed, staffed, and supported teams between 60 and 500 employees
• Upheld budgets between $2,280,000 and $18,500,000
• Attained and sustained sales goal of $250K/month
• Averaged 98% successful sale-to-bill
• Consistently attained and sustained monthly collection goals of $1,000,000/Month
• Attained and sustained efficiency goal of 90% task completion within 30 days
• Averaged 73% client retention rate for all programs
• Reduced team customer escalated calls by 32%, and reduced department customer escalated calls by 20%, within a two-month period
• Minimized PUC/FCC complaints within 30days by trending escalated calls and implementing standards to ensure issues addressed before being escalated to outside government agencies
• Improved corporate accounts receivable’s by 15% within first month of inception by having receivables collected within 60 days versus 90 days
• Over fiscal year, located $2M in fraudulent outstanding accounts receivables by intercepting new connect orders placed by parties owing said debt, saving the company from incurring additional fraudulent charges
• Over a four month period successfully improved team center rank from last place to third place
• Ability to quickly recognize improvement opportunities and implement corrective procedures in short order reflecting immediate positive results
• Selected to attend Presidents Club

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Employment

Prince Law, LLC
Chief Operations Officer
2008 - 2014
Created, developed, and oversaw debt negotiation programs, mortgage modification programs, and bankruptcy program. Worked with developers to create software, provide software administrative...
Affordable Debt Solutions, Inc
Operations Manager
2003 - 2008
Created, developed, and oversaw debt management and negotiation programs. Worked with developers to create software, and with telecom to create ACD and call routing mechanisms. Identified and...
Technion Communications Corporation
Senior Operations Manager
2000 - 2002
Attained and sustained AT&T Small Business Markets Organization (B2B) E-Business sales goals. Developed and coached teams of Sales Managers and Account Executives who established local, long...
Medical Research Industries
Manager, Distributor Services
1999 - 2000
Established inbound and outbound call centers for multi-level marketing start up company. Relocated off-site warehouse inventory to on-site facility and created/implemented/oversaw in-house...
U S West Communications
Team Support Manager
1989 - 1999
Team Support Manager Monitored and made collection treatment recommendations based on corporate collection objectives and results for a 500+ employee staffed collection center. Created,...

Education

International Correspondence Schools
Diploma, Legal Assistant
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

training
staffing
development
sales
customer service
scheduling
analyze data
salesforce
sfdc
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  • 12 months
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Identity
Username
bryan_anderson
Type
Individual
Member Since
March 2015
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Bryan Anderson | Elance

Bryan Anderson