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Bryan Santos | Elance
 
176985602337900
Last Sign-in: Jul 13, 2014

Bryan Santos

Technical Support, Customer Service, Data Entry,
   Philippines
  |   Tanza, Cavite
  |  10:08 am Local Time

Overview

Hi! My name is Bryan. I've worked in the BPO industry for more than 5 years and have handled various accounts, all are internet service providers. I've handled customer service with responsibilities such as answering product and services inquiry, billing concerns and submitting the necessary report for complex billing issues. With my experience in tech support, I've handled DSL , 4G Wimax devices and VOIP troubleshooting. I've also handled mobile broadband technical support. It gave me a strong familiarity with Windows XP, Vista, 7 and 8 and...

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Skills (8)

Tested
Customer Service
Customer Service Test
My Score
avg
Technical Support
Typing
Android
Administrative Support
Microsoft Excel
Computer Skills
Computer Skills Test
My Score
avg
Windows XP Administration

Employment

Convergys Philippines Corp.
Senior Technical Support Associate
2012 - 2013
Provides technical support for 3G and 4G devices including USB Modem, Pocket Mini Wifi, Android and IOS Tablets and smartphones.
Teletech Customer Care Management Philippines
Universal Resolution Specialist
2011 - 2012
Provides assistance for basic and advanced speed and tech issues for both 4G Wimax , 3G Signal, and VOIP and its report escalations . Also provides further assistance about products and billing...
kgb_Philippines
Work-at-Home SMS Agent
2011 - 2011
To research and respond to 2-way text inquiries quickly and accurately. Some questions require a serious answer, others require a sense of humor, and some require both.
Infocom Technologies
Technical Support Representative
2009 - 2011
Handles DSL technical assistance includes troubleshooting for speed, browsing, and intermittent connection issues.
Infocom Technologies
Customer Service Representative
2008 - 2009
Handles Telepwede and Pwedecard complaints and inquiries, and basic dial up connection troubleshooting.

Education

San Sebastian Recoletos de Cavite
Bachelor of Science in Information Technology
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Technical Support
Customer Service
Data Entry
Virtual Assistant
Backoffice Admin
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Identity
Username
brydavok
Type
Individual
Member Since
June 2013
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Bryan Santos | Elance

Bryan Santos