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Peter Brian T. | Elance
 
176985602337900
Last Sign-in: Jul 7, 2016

Peter Brian T.

Virtual Assistant | Tech & Customer Support | eCom
   Philippines
  |   Cavite, Central Luzon
  |  7:12 am Local Time

Verified Freelancer

Peter Brian T.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

I have been working in the call center industry for almost 5 years. Providing excellent customer service and technical support to different accounts such as AT&T DSL, Bioware (Partner of EA Games), and Optus Mobile. I also got promoted to a subject matter expert and handled a team of new agents and train them.

For my freelance career, I provided different services such as a Virtual Assistant that handled Web Research, Data Entry and end of the month blog traffic reports. I was also an order processor for an ecommerce website that sells...

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Mar 24, 2016|Technical Support|Private|Completed
|
5.0
Mar 5, 2014|Virtual Assistant|Private|Completed
Feb 18, 2014|Virtual Assistant|Private|Working
Jan 31, 2014|Billing & Collections|Private|Completed
|
5.0

View All »

Portfolio

Posted feedback from a different category here in elance.com so clients under Admin...
76 words per minute with 98% Accuracy. The result was the average of 3 typing tests...
Transcription Job - a 1 hour audio file
Company logo for an internet cafe
Web Research for Affiliate Programs (Blurred details for client privacy)
Schedule Postings for an Online Shop
Product Upload and Order Processing
I was a Billing Director for an insurance company based in Florida. One of the tools...
I was a Billing Director for an insurance company based in Florida. One of the tools...

Skills (10)

Tested
Typing Skill
Customer Service
Customer Service Test
My Score
avg
Passed
Administrative Support
Data Entry
game tester
Website tester
Computer Skills
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Order Processing
Chat Support

Service Description

Skills:
• Admin Assistant
• Customer Support
• Technical Support
• Email Support
• Chat Support
• Team management
• Quality Assurance•
• PDF to Word/Excel Conversion
• Magento
• TrackVia
• Scanned Documents to Word/Excel
• Audio and Video Transcription
• Basic Photoshop
• Web Research
• Data Entry
• Microsoft Office (Word, Excel, Powerpoint)
• Blog postings (Blogspot, Wordpress, etc)
• Website and Game Testing
• Typing Speed: 70 words per minute

Work Area:
- 2 Desktop computers at home (Other one is for backup)
- 1 Laptop

• Hardware Specifications
- 23" Samsung LCD Monitor
- AMD Phenom 8650 Triple Core Processor
- 12GB RAM
- 1TB hardisk
- 500GB Hard Disc
- AMD Radeon HD 6570
- Headset w/ Microphone
- High speed FIBER Wired internet (Up to 50mbps download AND upload)
- Speedtest Result: (Recently upgraded our FIBER Line
AS OF 11/17/2015 http://www.speedtest.net/my-result/--
- Backup internet running ( 1 - 2 mbps )

• Software Specifications
- Windows 7
- Folder Lock (I have a specific folder that contains all client password that are entrusted to me, the only way to access this is to put in a password so files are protected )

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Employment

GW Mutual Risk Retention Group
Southwest District Billing Director
2013 - 2014
I was the Southwest District Billing Director for an Insurance company called GW Mutual Risk Retention Group located in Pompano Beach Florida. I handle Commercial and Workers compensation accounts...
Marketing and Research Assistant
Marketing and Research Assistant
2013 - 2013
- Research different kids of products and compare them by price, category, description. - Research business establishments and compare them by price, operational hours, services. etc - Market...
American Mobile Network
Website and Game Tester
2013 - 2013
- Test bugs from the website - Record errors to Microsoft Excel and submit every end of the shift
Outdoor Living (eCommerce)
Order Processor
2013 - 2013
- Process orders from main website and different sales channels such as Amazon, Ebay and Sears - Create purchase orders and email vendors for drop shipping.. - Put in tracking numbers to sales...
Outdoor Living (eCommerce)
Order Processor
2013 - 2013
- Process orders from main website and different sales channels such as Amazon, Ebay and Sears - Create purchase orders and email vendors for drop shipping.. - Put in tracking numbers to sales...
Convergys Philippines - Optus Mobile
Customer Service Representative
2012 - 2013
- Handles SMB (Small and Medium Business) accounts - Inbound/Outbound Voice and Email Support - Account and Billing Concerns - Troubleshooting for Handset issues - Process customer request for...
Driven Marketing Group
Real Estate Sales Person
2010 - 2013
- Handles different developers of Houses and Condominiums here in the Philippines. - Posting advertisements in the web for properties that I sell such as sulit.com , ebay philippines, also facebook...
Teleperformance - Bioware
Level 2 Technical Support Representative
2011 - 2012
- Handles customer concerns for a gaming account (BIOWARE) - Handles customers for PC troubleshooting and Account concerns - Handles Inbound Calls, Chat and Email
SheyBris Internet Cafe
Owner
2009 - 2012
- Owns an internet cafe that caters the following services: 1. Data Entry 2. Web Research 3. Typing Job 4. PC Repair and Troubleshooting 5. PC Sales 6. Image and Video Editing via Adobe Photoshop...
Teletech - AT&T DSL
Technical Support & Subject Matter Expert
2007 - 2009
- Handles customer concerns for a telecommunication company in the U.S (AT&T) - Handles Troubleshooting for internet connectivity - Handles Troubleshooting for email concerns - Handles Accounting...
Ambergris Solutions - DELL
Inbound Sales Representative
2006 - 2007
- Handles Sales for Computer Hardware, Software and Networks (DELL) - Inbound and Outbound Phone Calls, chat and email

Education

Jose Rizal Univ\ersity
Computer Science
2004 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

customer service
email support
chat support
order processing
insurance
Ecommerce
data entry
web research
virtual assistant
technical support
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Identity
Username
Bryiee
Type
Individual
Member Since
September 2010
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Peter Brian T. | Elance

Peter Brian T.