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Bernardo F. | Elance
 
176985602337900
Last Sign-in: Apr 14, 2014

Bernardo F.

   Philippines
  |   Malolos City, Bulacan, Bulacan

Overview

Seasoned Team Leader with 7 years working experience in a leading BPO industry in partnership with a multi-services telecommunications giant and a Fortune 500 company. Excelled in project and change management and client services/relations through the agile concept while managing 16+ Full Time Employees ensuring performance targets are met and exceeded through developmental coaching, training and relationship management.

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Skills (10)

Tested
Project Management
Project Planning
Process Improvement
Manage Client Relationships
Business Coaching
Relationship Management
Training Delivery
Workforce Management
Strategic Financial Planning
Performance Management

Employment

Convergys
Team Leader
2008 - Present
This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing...
TELUS International Philippines
Customer Service Associate
2007 - 2008

Education

Jesus Is Lord Colleges Foundation
High School Diploma
-
Polytechnic University of the Philippines
Bachelor of Science (BS)
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
bsfrancis
Type
Individual
Member Since
April 2014
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Bernardo F. | Elance

Bernardo F.