May 30, 2013|Research|Private|Completed
Customer Service for Academic Publishing Company 2007- 03/2014
Coordinate orders for print, e-books, online databases, and Films Media Group for academic/public libraries, retail and wholesale booksellers, government institutions, healthcare organizations special sales, and sales representatives. Excellent research and proof-reading skills.
Authorized to open up new accounts and maintain accounts in Elan database systems.
Process all orders for desk copies, publicity, and editorial departments, including press releases for book reviewers and authors requests. Manage on-line database orders for sales representatives.
Maintained voucher log for all NJ public schools and libraries for invoices and payments.
Used First Data and SkipJack automated systems for immediate approval of credit card orders.
Coordinate procedures with warehouse in Pennsylvania to resolve customer issues: damaged and or missing books, DVDÂ’s, book processing, and dates of shipments.
Customer Service/Designer Assistant 2004 2007
Collaborated with five designers in New York City showroom of American furniture manufacturer. Maintained contact with upstate New York factory, furniture vendors, fabric and lighting vendors. Coordinated with New Jersey warehouse to relay status of incoming orders, resolved problems with deliveries. Processed credit card payments and cash transactions.
Quality Control Standards – Took ownership for issues with damaged...
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