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Romielyn Santiago | Elance
 
176985602337900
Last Sign-in: Jun 3, 2014

Romielyn Santiago

To deliver quality and dependable services.
   Philippines
  |   Guagua, Pampanga

Overview

Minimum Hourly Rate $5

To be able to deliver quality and dependable services. Provide service for collections,customer service, data entry, admin works and all others. Committed to excellence and quality service.

Romielyn is an experienced Call Center Representative with good oral and written communication skills. She worked in BPO companies in Pampanga and Metro Manila since 2006. One of the most recent jobs she had was a collection specialist for Capital ONE USA at IQOR Philippines, Customer Service & Sales for T-Mobile USA at Teletech Philippines . She also...

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Aug 20, 2012|Telemarketing|$18|Completed
|
2.9

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Portfolio

Customer Service Interact with customers to provide and process information in...
http://www.teletech.com/
The duties of a Collections Specialist include collection calls and/or correspondence...

Skills (10)

Tested
Call Center Skills Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed

Service Description

Description: Customer Service Representative

Customer Service Representative Job Purpose:

Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking


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Employment

TeleTech Customer Care Management Phils., Inc.
Customer & Sales Representative
2010 - Present
Responsibilities: Answers incoming calls promptly and in accordance with established call handling procedures Provides concise, quality customer service in a professional and courteous manner...

Education

Centro Escolar University Mendiola,Manila PHL.
BSBS msjor in Marketing
2004 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
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budjhang07
Type
Individual
Member Since
February 2012
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Romielyn Santiago | Elance

Romielyn Santiago