Expert in online/offline data entry, data processing, report preparation, handling email, fax, spreadsheet & Google docs management . A skilled person in handling MS Office package and PDF, have long experience in data entry, data processing as well as supervision of different data entry (Typing, Excel entries, data entry using different web based and customized software, document scanning etc.)
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Extensive knowledge of the methods and strategies of corporate communication, marketing and public relations also experienced in man power planning,...
Joined Telenor Group as data entry officer and virtual assistant.
My Work includes offline data entry, data processing, report preparation, handling email, fax, spreadsheet.
Customer Services Executive
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company¿s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Recognized as "#1 Customer Service/Sales Rep" (out of 200 reps in division) . Ranking was based on accuracy, customer service, duration of calls and availability.
Co-developed on-the-job training program that reduced training time from eight weeks to five.
Contributed to an 8% sales increase by improving lead-generation and sales-tracking techniques.
Reporting and analysis
Expert in online/offline data entry,...
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Telenor Pakistan (Telecommunication)
Customer Communication Executive
2007 - 2012
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed,...