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Bushra Qadir | Elance
 
176985602337900
Last Sign-in: Apr 22, 2015

Bushra Qadir

Customer Service Warrior/Data Entry/Social Media
   Pakistan
  |   Lahore, Punjab
  |  1:31 am Local Time

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Overview

Minimum Hourly Rate $3

Expert in online/offline data entry, data processing, report preparation, handling email, fax, spreadsheet & Google docs management . A skilled person in handling MS Office package and PDF, have long experience in data entry, data processing as well as supervision of different data entry (Typing, Excel entries, data entry using different web based and customized software, document scanning etc.)
Extensive knowledge of the methods and strategies of corporate communication, marketing and public relations also experienced in man power planning,...

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Portfolio

Analysis the data of 15000 customers and calculates their number of visits ,purchasing...

Skills (10)

Tested
Microsoft Excel 2007 Test
My Score
avg
Microsoft Excel 2010 Test
My Score
avg
copy paste

Service Description

Joined Telenor Group as data entry officer and virtual assistant.
My Work includes offline data entry, data processing, report preparation, handling email, fax, spreadsheet.
Promoted as
Customer Services Executive
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company¿s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Recognized as "#1 Customer Service/Sales Rep" (out of 200 reps in division) . Ranking was based on accuracy, customer service, duration of calls and availability.
Co-developed on-the-job training program that reduced training time from eight weeks to five.
Contributed to an 8% sales increase by improving lead-generation and sales-tracking techniques.

Reporting and analysis

Expert in online/offline data entry,...

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Employment

Telenor Pakistan (Telecommunication)
Customer Communication Executive
2007 - 2012
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed,...
SAMMI Daweo Pakistan
HR Officer
2006 - 2006
• Developing the HR plans and policies in conjunction with the company’s over all development plan. • Overall responsibility of man power planning and recruitments. • Developing the induction...

Education

Allama Iqbal Open University
Bachelors of Business Adminstration
2007 - 2009
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Services Training Online/offline data entry Data processing Report preparation Handling emails Power Point Presentations
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Identity
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BushraQadir
Type
Individual
Member Since
March 2013
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Bushra Qadir | Elance

Bushra Qadir