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Ricardo Ferreira | Elance
 
176985602337900
Last Sign-in: Feb 26, 2016

Ricardo Ferreira

Dreams come true...now
   Portugal
  |   Alcobaša, Leiria
  |  12:35 am Local Time

Overview

I┤m a Virtual Assistant with more than 5 years of experience in satisfying the client on a very wide expertise area. www.ricardojferreira.com

Services Provided:
1. Help Desk / Ticket Support
2. Live Chat Support
3. Inbound Phone Support
4. Outbound Phone Support
5. Front Office
6. Back Office
7. Digital Image Support
8. Lead Generation

I offer a customer service on several complexity layers going from handling basic issues to complex issues or team management.
All services provided are based on my real on the job...

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Sep 15, 2015|Customer Service|$1,105|Working
Aug 6, 2015|Customer Service|$212|Completed
May 21, 2015|Other - Translation|$20|Completed

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Portfolio

Bride and Groom
Group of masked people
Group of former troops
Faces erased for customer privacy
Faces erased for customer privacy
Faces erased for customer privacy
Faces erased for customer privacy
Faces erased for customer privacy
Faces erased for customer privacy
Faces erased for customer privacy
Faces erased for customer privacy
Sample work for an online store

Skills (10)

Tested
Adobe Photoshop
My Score
avg
Adobe Photoshop CS2 Test
My Score
avg
Computer Competency
My Score
avg
Excel
My Score
avg

Service Description

Happy to discuss upon feedback.



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Employment

Sinfic SA
Call Center Management
2013 - Present
Technical call center management. GPS call center management.
Vitorinos Seguros Lda
Insurance Claim Manager
2008 - 2012
Foto Jorge
Fotographer
2000 - 2008

Education

Instituto Madrileno De Formacion S.L.
Human Resources Management 2.0
2015 - 2015
Instituto Madrileno De Formacion S.L.
Master of Business Administration (MBA)
2015 - 2015
IMF Business School
English Level III
2015 - 2015
Externato Cooperativo da Benedita
12┬║ Computers Ciences
1998 - 2000
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Photoshop
movie
editor
photo
digital image
customer support
excel
data entry
VA
virtual assistant
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
bzuzinho
Type
Individual
Member Since
February 2008
Elance URL
Verifications
0
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Ricardo Ferreira | Elance

Ricardo Ferreira