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CAC Associates, Inc. | Elance
 
176985602337900
Last Sign-in: Oct 15, 2015

CAC Associates, Inc.

Innovation for a 24x7 Business World
   United States
  |   Carol Stream, IL
  |  6:07 am Local Time

Overview

CAC Associates, Inc.

Call Center Management for Existing Call Centers
Managed Outsourced Call Center Expertise
Customer Service
Inbound/Outbound
Phone/Email/Chat Support
IT/Operations
Direct Response Campaigns
Sales & Marketing Campaigns
Order Fulfillment
Product Support
Website Monitoring
Short and Long Term Projects

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Mar 21, 2012|Other - Administrative Support|$1,192|Completed
|
4.9

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Portfolio

CAC maintains a service level metric of over 90% of calls answered in 60 seconds. In...

Skills (10)

Tested
Customer Service
My Score
avg
Telephone Etiquette
My Score
avg
Passed

Service Description

Fueled by demand for excellence and exponential growth in a new economic climate, CAC Associates is a leading provider of contact center solutions. CAC Associates, Inc. with over 20 cumulative years experience in customized Virtual Team support environments, centers specialization around contact center, customer relationship management, and development of unique support frameworks including Logistical Support, Product Support, Fulfillment and Project Management targeted to the deployment and support of Customer Experience excellence.

Fully trained management and customer experience professionals maintain the highest standards in professionalism, emphasizing key performance indicators, which consistently earn CAC Associates Service Excellence awards for Quality of Service, Problem Resolution, Professionalism, Dedication and Commitment.

A "hands-on" approach to increasing performance, and subject matter expertise through continued certification, development and metrics measurement of our team OR your team, fuels growth and success for our clients.

CAC Associates, Innovation for the New Economy


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Overview  |  Job History  |  Portfolio  |  Team  |  About the Company

Keywords

Call Center
Customer Relationship Management
Inbound/Outbound Campaigns
Product Support/Order Fullfillment
Call Center/Customer Service Team Management
Company Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
cacassoc
Type
Company
Member Since
November 2008
Elance URL
Verifications
0
Team
Janet Angelo
Janet Angelo
Administrator
srcac
srcac
Staff
shcac
shcac
Staff
Jared Nazaroff
Jared Nazaroff
Administrator
CAC Associates, Inc. | Elance

CAC Associates, Inc.