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Houdong Wang | Elance
 
176985602337900
Last Sign-in: Feb 8, 2015

Houdong Wang

   China
Beijing

Overview

Experienced Customer Contact Center Manager, Consultant and Trainer。Over 12 years' experience in call center operations, call center management consulting,training and certification. Now focusing on call center data analysis, service and sales data mining.

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Skills (8)

Tested
Data Analysis and Reporting
Call Center Management and Operations
Call Center Project Consulting
Call Center Operations Training
Customer Experience
Call Center
Training
English-Chinese Translation

Employment

No Company
Call Center Consultant/Trainer
2009 - Present
ICMI China
Director of Operations
2007 - 2009
A business branch of International Customer Management Institute, Think Services.

Education

Beijing Foreign Studies University
Master
-
Overview  |  Job History  |  Resume/C.V.

Keywords

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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
callcenterservice
Type
Individual
Member Since
February 2015
Elance URL
Verifications
0
Houdong Wang | Elance

Houdong Wang