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Javier G. | Elance
 
176985602337900
Last Sign-in: Oct 6, 2014

Javier G.

   Spain
  |   Oviedo, Asturias

Overview

Professional IT Service Delivery Manager with over 5 years experience in Service Management, Operations, Managed Services, Project Management and Service Integration in both public and private sectors.

I have extensive experience as a team coordinator for the past three years, building a rapport with fellow colleagues and clients alike in order to ensure an excellent service is delivered at all times. I am also used to work under pressure so deadlines and contractual targets are achieved.

Specialties: ITIL Service Management, Incident...

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Skills (10)

Tested
Service Delivery
IT Service Management
Service Management
Technical Support
Service Desk
Management
Incident Management
IT Outsourcing
IT Operations
ITIL

Employment

Capita Integrated Business Solutions
Service Delivery Manager
2014 - Present
IBM
Service Delivery Manager - Bord Gais Energy
2013 - 2014
IBM
Incident Manager - Royal Sun Alliance
2010 - 2012
IBM
Service Desk - ZFS
2007 - 2009
USRobotics
Technical Support
2006 - 2007

Education

DIT
Computer Science
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
canalesg
Type
Individual
Member Since
October 2014
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Javier G. | Elance

Javier G.