Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Antonette Caņete | Elance
 
176985602337900
Last Sign-in: Nov 2, 2015

Antonette Caņete

Pleasure in the job puts perfection in the work.
   Philippines
  |   Mandaue, Cebu
  |  5:09 am Local Time

Overview

Minimum Hourly Rate $3

Exceptional knowledge in Customer Service and in Sales. Worked with Fortune 500 listed companies in the US as Customer Service Rep for 4 years. Experience in Sales (cold calling) and Appointment setting ( for health and life insurance) is equally outstanding. Been in sales for 3 years and is still in the process of leveraging my skills in this area to achieve superior results for my clients.

Read More »

Skills (10)

Tested
Telephone Etiquette Certification
My Score
avg
Customer Service Test
My Score
avg

Service Description

I have 5 years of customer service experience in big companies based in the US. My first exposure in this field was with a phone service provider. The second was with an e commerce business with clients that come from different parts of the globe. I was trained to handle billing issues and resolve all customer complaints in general.

Both companies require that we perform to the best of our ability all the time.Our performance over the phone was measured through customer satisfaction survey results which is done randomly. This means that clients' should be happy and/ or satisfied when they put the phone down at all times.

My experience as an appointment setter is equally impressive with one of the big call center companies here in the Philippines. I was one of the few who consistently exceed clients expectations as far as productivity is concerned.



Read More »

Employment

eBay Specialist
Customer Support and Escalations Manager
2011 - 2013
* Help member's in creating a listing over the phone. * Make sure that a certain item is listed under the correct category. * Guide member's on how to compose a description. * Walk them through...
Eperformax
Financial Advisor
2010 - 2010
Answer member's questions with their credit card account. (i.e expenses, changes with their personal information)
Sykes Asia
Technical Support
2008 - 2010
Troubleshoot member's concern with their internet speed, loss of connection and configuration of wireless network.
Etelecare Global Solutions
Leads Specialist, Web Researching, Data Entry
2006 - 2007
Make telephone calls to companies and verify the important contacts (decision maker)
Etelecare Global Solutions
Outbound Sales Agent
2006 - 2007
Introduce a product (telephone line) to potential clients.

Education

Cebu Normal University
Bachelor of Arts in Political Science
2002 - 2006
University of the Visayas
High School
1998 - 2002
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
appointment setting
web researching and data entry
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
cantonette
Type
Individual
Member Since
July 2013
Elance URL
Verifications
0
Antonette Caņete | Elance

Antonette Caņete