Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Carly Q. | Elance
 
176985602337900
Last Sign-in: Feb 15, 2010

Carly Q.

Providing excellent customer service with a %u201Cspark
   United States
Taylorsville

Overview

Minimum Hourly Rate $10

9+ years successful experience as an office manager in varied business environments providing excellent customer service with a %u201Cspark of personality%u201D. Exceptional communication and persuasive selling skills. Highly experienced in new account creation and customer retention. Provided friendly customer service to an average of 150 customers per day via telephone, email and in person. Increased sales to resellers by building a professional, but personal relationship and utilizing outstanding suggestive selling skills, effectively...

Read More »

Skills (5)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Computer Skills
Computer Skills Test
My Score
avg
Passed
Sales
Selling Skills Test
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
Microsoft Excel

Service Description

Accustomed to multi-tasking during periods of high stress. *Drastically improved the Customer Satisfaction Index Rating for the MINI service department, earning my dealership the award for the Best Customer Satisfaction Rating in MINIs Western US Region, for the first time ever in the dealerships existence, and maintained it for three consecutive quarters.
*Originated and employed a method for unifying all of the technicians and service advisors to the same goals, increasing efficiency and customer satisfaction.
*Implemented new scheduling guidelines for MINI service that effectively reduced the average wait time for service on unscheduled tow-in vehicles from 3 weeks to 3 days.


Read More »
Overview  |  Job History  |  Resume/C.V.

Keywords

analytical
empathic
Dependable
punctual
professional
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
carlyquinney
Type
Individual
Member Since
December 2009
Elance URL
Verifications
0
Carly Q. | Elance

Carly Q.