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Carmela O. | Elance
 
176985602337900
Last Sign-in: Jan 13, 2015

Carmela O.

customer service, technical support, email support
   Philippines
  |   Caloocan City, Caloocan

Overview

Minimum Hourly Rate $3

I have been with the Call Center Industry for the past 3 years. I worked with a well-known American Internet Service Provider for 2 years as a Technical Support Representative. I also handled Sales and Billing concerns with One of the Biggest US Telco as a Help Desk Specialist. The account handles first party collections and customer support and I am the one who takes supervisor calls for customers requesting to speak to a supervisor.

I am a "fully trained multi-tasker" who's been trained and tested when it comes to quality of work and...

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Skills (10)

Tested

Service Description

Handles TV, Internet and Landline Issues
Process Additional Channel or PPV customer request
Process Technician Appointments
Process Replacement Orders
Billing Explanations


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Employment

Afni
Resolutions Specialist
2014 - 2015
I have been awarded as the top CSR for 3 consecutive months and got promoted afterwards as a Resolutions Specialist while staying with afni.
Convergys
Technical Support Specialist
2013 - 2013
Handles TV, Internet and Landline Issues Process Additional Channel or PPV customer request Process Technician Appointments Process Replacement Orders Billing Explanations
Teleperformance
Technical Support Representative
2011 - 2013
Handles TV, Internet and Landline Issues Process Additional Channel or PPV customer request Process Technician Appointments Process Replacement Orders Billing Explanations
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
technical support
email support
chat support
Tutor
typing
research
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  • 12 months
  • Lifetime
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Identity
Username
carmelaoreta
Type
Individual
Member Since
January 2015
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Carmela O. | Elance

Carmela O.