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Carmela Q. | Elance
 
176985602337900
Last Sign-in: Mar 30, 2014
Sorry, I am not available for new work at this time.

Carmela Q.

Tech Support Professional Skilled in Tech Writing
   United States
  |   Fountain Valley, CA
  |  2:47 pm Local Time

Overview

Technical writer and editor honed by 10 years of experience in IT.

Read More »
Jan 13, 2014|Article Writing|Private|Completed
|
5.0
Sep 16, 2013|Article Writing|Private|Completed
May 2, 2013|Technical Writing|Private|Completed
Dec 4, 2012|Technical Writing|Private|Completed
|
5.0

View All »

Portfolio

Skills (8)

Tested
English
English Vocabulary Test (U.S. Version)
My Score
avg
Passed
U.S. English Basic Skills Test
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avg
U.S. Word Usage Test
My Score
avg
English Grammar
U.S. English Grammar Test (For Writing Professionals)
My Score
avg
English Punctuation
U.S. English Punctuation and Mechanics Test
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English Proofreading
U.S. English Proofreading Skills Test (Chicago)
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
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avg
Passed
Computer Skills
Computer Skills Test
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avg
Passed
Technical Writing
Technical Writing Skills Certification
My Score
avg
Passed
Microsoft Word
Microsoft Word 2003 Test
My Score
avg
Passed

Service Description

I have a Bachelor's Degree in Computer Engineering and 10 years of experience in IT support. I have created numerous technical documentation, troubleshooting guides, how-to's, and process manuals within the mentioned time frame. Samples of my work are available upon request.

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Employment

AutoCrib, Inc.
Technical Support Analyst
2010 - Present
Provided technical support for AutoCrib’s full range of products via phone and email. Created around 150 training guides, troubleshooting articles, and documentation in the AutoCrib Technical...
Hewlett-Packard Asia Pacific Ltd
Technology Consultant
2005 - 2009
Provided SAP technical support for a US-based consumer goods multinational company. Led a team of service management specialists in ensuring issues solved, data availability, and customer...
Manila Electric Company (MERALCO)
Network Engineer
2003 - 2005
Provided remote and on-site network support (LAN and WAN) for users in MERALCO remote sites. Integrated all manageable network devices in the network management systems (NMS) for ease of...

Education

University of California San Diego Extension
Certificate in Copyediting
2013 - Present
University of California San Diego Extension
Certificate in Technical Communication
2012 - Present
University of the Philippines-Diliman
BS Computer Engineering
1998 - 2003

Keywords

technical writing
editing
rewriting
user guide
manual
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
3
2
13
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
carmelaquinito
Type
Individual
Member Since
March 2010
Elance URL
Verifications
0
Carmela Q. | Elance

Carmela Q.