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Ma. Carole M. | Elance
 
176985602337900
Last Sign-in: Jun 22, 2015

Ma. Carole M.

Transcription, Data Entry
   Philippines
  |   Manila, Metro Manila
  |  7:04 am Local Time

Verified Freelancer

Ma. Carole M.'s identity has been verified.  Learn More

Overview

I have 5 years experience in the Customer Service Industry assisting US and UK telco customers. I am now completing a degree in Industrial Engineering.
CLIENT SATISFACTION is my goal here by giving importance to your time and by providing quality output.

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Mar 7, 2014|Transcription|Private|Completed
|
4.6

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Portfolio

Transcribed a total of 3 hours of audio file used to create a training manual.

Skills (10)

Tested
English Spelling Test (U.S. Version)
My Score
avg
Office Skills Test
My Score
avg
Call Center Skills Test
My Score
avg
English To Tagalog (Filipino) Translation Skills Test
My Score
avg
Passed

Employment

WNS Global Services
Assistant Manager for Operations
2009 - 2013
Responsible for a team of customer service advisers taking inbound calls from UK telco customers. Analyzed live and recorded calls and provided feedback for the improvement of the advisers and for...
ICT Group, Inc
Customer Service Representative
2008 - 2009
Handled customer service and billing concerns of US telco customers

Education

Technological Institute of the Philippines
Industrial Engineering
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Transcription
Data Entry
Admin Assistant
Microsoft Excel
Customer Service
Call Center Skills
Quality Work
Client First
Client Satisfaction
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Total
Milestones
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Reviews
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Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
carolemarcelo
Type
Individual
Member Since
February 2014
Elance URL
Verifications
0
Ma. Carole M. | Elance

Ma. Carole M.