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Caroline L. | Elance
 
176985602337900
Last Sign-in: Jul 12, 2015

Caroline L.

Customer Experience Professional
   Australia
  |   Bruce, Australian Capital Territory

Overview

Minimum Hourly Rate $11

I have experience managing customer via call, email, social media, and web chat. A meticulous and analytical person. Love challenges and thinks out of the box to achieve goal and end result.

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Jun 1, 2015|Data Entry|$99|Completed
|
5.0

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Skills (10)

Tested
Customer Relations
Social Media
Customer Experience
Leadership
Management
Telecommunications
Facebook
CRM
Team Management
Customer Retention

Employment

SingTel
Social Media Relations Manager
2011 - 2014
• Leading a team of Social Media Relations Executives to manage and improve the customer experience in social media • Provide a consistent and appropriate voice for the company in the social media...
Maxis
Senior Executive, Customer Relations Unit
2010 - 2011
• Interpret, apply and explain company’s policies and procedures relating to products/services to customers; • Lead the investigation based on feedback from customers and initiate appropriate...
Maxis Communications Bhd
Executive, Customer Relations Unit
2004 - 2010
Maxis Communications Bhd
Customer Care Consultant
1998 - 2004

Education

Chartered Institute of Marketing
Postgraduate Diploma
-
Multimedia University
2nd Upper
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
carolinehy
Type
Individual
Member Since
February 2015
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Caroline L. | Elance

Caroline L.