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Carrie B. | Elance
 
176985602337900
Last Sign-in: Jan 16, 2015

Carrie B.

   United States
  |   Huntington Beach, CA
  |  10:52 am Local Time

Overview

14 years experience driving results in a in high volume inbound call center for the wireless industry. Six years of which were in call center management. I have a ability to work with all levels of management. I served as a subject matter expert and a variety of product roll outs. I supported and development training material for quality initiatives. I specialized in sales and revenue growth. As well as troubleshooting and customer escalations. Proven track record in sales, customer satisfaction and process improvement measures. Support...

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Skills (10)

Tested
Customer Experience
Call Centers
Customer Retention
Escalation Resolution
Telecommunications Billing
Customer Escalation Management
Training
Customer Service
Cellular Communications
Sales

Employment

Verizon Wireless
Customer Service Coordinator
2000 - 2014
14 years of experiences in telecommunications, inbound call center environment most recent department Focus to successful act as a advocate for customer and business advocate. I consistently...
Verizon Wireless
Customer Service/ Tech Support Supervisor
2000 - 2014
Arabesque photography
Office Administrator
1998 - 2001
HR/Administrative Assistant, Work flow & Sales Coordinator Privately owned School Photography studio, that shot over 100,000 students per year. Arabesque was a fast paced business, with consistent...
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
CarrieAnnB
Type
Individual
Member Since
November 2014
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Carrie B. | Elance

Carrie B.